Monday 30 November 2009

马华雪州消费人事务局主办华裔讲解员一系列的培训课程

马华雪州消费人事务局于2009年10月3日起至2009年11月3日,和马来西亚消费人协会联合会 (FOMCA) 联办华裔讲解员一系列的培训课程,并由5名讲师分享6个不同的课题包括《消费人的基本权利》、《Buy Things What You Need, Don’t Buy Things What You Want》、《消费人法律知识》、《如何有效存放药物》,《推崇环保阻止全球暖化》,同时非常荣幸邀请到全国消费人投诉中心主席为同志们分享《消费人如何明智投诉》等等的基本投诉知识。

此培训课程的宗旨是要培训一群有意愿协助马来西亚消费人协会联合会成为华裔讲解员,并能够在各自区会的消费人事务局讲座里,把学到的资讯详细地传达出去甚至其他的区会。参与课程的同志们来自雪州瓜拉雪兰莪、乌鲁冷岳、加埔、格拉那再也、梳邦以及哥打拉惹区会,共有17名同志。

如有任何区会消费人事务局有兴趣主办消费人事务讲座,欢迎致电马华雪州秘书处 03-55410884 / 03-5541 0814询问详情。

共有17名来自雪州区会同志踊跃出席聆听

主席符天来赠送纪念品于FOMCA讲师

Thursday 1 October 2009

MCA Selangor Consumer Affairs Campaign

In an effort to improve consumer awareness, the MCA Selangor Consumer Affairs Bureau jointly conducted a “Consumer Affairs Campaign” with the Ministry of Domestic Trade and Consumer Affairs, Federation of Malaysian Consumers Association (FOMCA), as well as MCA Kapar Division on 13 Sept 2009 at Klang Parade Shopping complex.

This Consumer Awareness Campaign aims to enhance knowledge and awareness, by challenging currently held beliefs and thoughts of consumer behavior. MCA Selangor Consumer Affairs Bureau Chairman cum organizing chairman Sdr Foo Yen Lai urged the public be more “mindful”, whereby Malaysian consumers need to relook at their lifestyles and be willing to make fundamental changes to the way we live and to adapt to the new global scenario in order to act as smart consumers.

MCA Secretary-General cum Chairman of Selangor State Liaison Committee Senator Dato’ Wong Foon Meng was invited to officiate this event. He expressed that consumers should know all their rights in order to better protect themselves against unlawful business practices.

Foon Meng also touched on the 27 services sub-sectors of which the 30% Bumiputera equity requirement was effectively removed under the premiership of Prime Minister Dato’ Sri Najib bin Tun Abdul Razak. “This will increase the interests of foreign investors into our market,” he said. Foon Meng who is also the Senate President also expressed hopes that under the leadership of Prime Minister Najib, the government will announce more good news in the coming Budget scheduled to be announced in October.

By Hoo Huy Sean
The Guardian, September 2009 Issue

Sunday 13 September 2009

Panduan Penjimatan Bijak dalam Kehidupan Seharian 通向“迈富”消费生活小贴士

  1. Bawa beg sendiri untuk mengisi barang yang dibeli ketika membeli belah. Beg plastic tidak mesra alam dan tidak boleh dibiogredasikan;
  2. Kutip kertas, tin atau bahan-bahan lain yang boleh dikitar semula;
  3. Menggunakan bakul dan bukannya troli di pasar raya. Ini akan mengurangkan perbelanjaan anda;
  4. Beli tanaman keluaran tempatan. Ia bukan sahaja menjimatkan wang tetapi juga menyokong kehidupan petani tempatan;
  5. Bandingkan harga antara kedai-kedai runcit dan membeli di tempat yang anda dapati harga dan kualiti yang terbaik;
  6. Memilih barang tanpa jenama berbanding dengan barang berjenama. Anda boleh berjimat sehingga 30% dalam perbelanjaan anda;
  7. Membeli dengan tunai dan bukannya dengan kad kredit. Anda akan lebih mengawal perbelelanjaan anda. Anda hendaklah sentiasa berhati-hati ketika menggunakan kad kredit;
  8. Mengawasi pendapatan dan perbelanjaan anda. Anda harus menyediakan bajet bulanan. Pastikan and mengikutnya;
  9. Sedia dan bawa bekalan daripada rumah ke tempat kerja atau sekoah. Makanan ini lebih menyihatkan dan menjimatkan jika dibandingkan dengan membeli makanan diluar;
  10. Gunakan lampu kalimantang. Lampu jenis ini menggunakan ¼ tenaga elektrik dan mampu bertahan empat kali lebih lama berbanding mentol lampu biasa;
  11. Tunggu selama 24 jam sebelum memutuskan untuk membeli barang yang mahal. Jangan sekali menerima tekanan penjual untuk membut keputusan serta-merta;
  12. Menjimatkan air. Menuai air hujan untuk menyiram tanaman di rumah, mencuci kereta atau kegunaan di bilik air;
  13. Matikan suis dan tanggalkan plag televisyen dan peralatan elektrik yang lain apabila tidak digunakan. Peralatan elektrik menggunakan 10% hingga 60% sumber tenaga apabila ditutup tetapi masih diplagkan;
  14. Rancangan perbelanjaran anda dengan menyediakan senarai ini;
  15. Tanam sayur-sayuran atau buah-buahan di kawasan halaman rumah anda.
  1. 在购物时携带自己的购物袋。塑胶袋不但不环保,也不能自然分解;
  2. 收集废物,铝罐和其他能再循环的物品,然后把它们送到您的邻近的再循环中心;
  3. 以购物篮取代手推车,以减少购物开销;
  4. 购买本地出产的农作物。节省之余,您也能支持本地农业;
  5. 购物前必须货比三家,以便能买到最实惠的物品;
  6. 舍弃名牌,购买商家品牌的物品。这样能帮助您在购物中节省高达30%的花费;
  7. 以现金取代信用卡付费,您将能减少花费。用信用卡的时候必须小心谨慎;
  8. 记录您的收入及开销。准备每个月的预算并遵从该预算;
  9. 自备便当去上课和工作。这样不但能节省也比较健康;
  10. 用日光灯来取代传统式的灯。比较普通的灯泡,日光灯只使用1/4 的电源以及拥有长达4倍的使用期限;
  11. 在购买昂贵货品之前先等待24小时。千万不要在当下被迫做任何倡促的决定;
  12. 节约水源。收集雨水以供种植,洗车或冲厕之用;
  13. 在您没有使用电视或其它电器时,请把它关上。在没有使用的情况下,这些插着电的电器仍能消耗10%至60%的电源;
  14. 在购物前先跟您所需要买的物品来列下一张购物单,并只购买购物单上所列名的物品;
  15. 在您的居家周围自行种植食用蔬菜;

Petikan sumber: http://www.kkk.org.my/

Tuesday 8 September 2009

3/9:雪州消费人讲座

日期:2009年月3日(星期四)
时间:晚上7时30分
地点:雪州联委会会议室
讲师:梁美珍律师、游晓莲
主办:雪州消费人事务局、大马消费人协会联合会

反映热烈,逾百人出席


游晓莲向出席者讲解如何成为精明的消费者

出席积极参与其中

学员献身说法


梁美珍律师她向出席讲解消费人仲裁庭的审讯程序

Friday 28 August 2009

诚邀出席2009马华雪州消费人事务局活动

前排右四:马华雪州消费人事务局主任 符天来前排 (从右开始):游晓莲,陈淑娟,陈霖汉前排 (从左开始):陈亚荫,李贵清,谢澔平,黄国龙后排 (从左开始):陈晶琳,李征龙,施伶妹,林伯芳,马桂福,邱泇富


马华雪州消费人事务局将於9月份主办两项活动。详情如下:-

(a) 活动 :消费人事务局讲座会
日期 :2009 年 9 月3日(星期四)
时间 :晚上8时正
地点 :马华雪州联委会会议室
主讲嘉宾 :游晓莲小姐 (FOMCA),梁美珍律师
对象 :马华雪州22 个区会党员

(b) 活动 :消费人事务局醒觉运动推介礼
日期 :2009 年 9 月 13 日(星期日)
时间 :上午12时开始
地点 :巴生百利广场开幕嘉宾 :马华雪州主席拿督王茀明上议员
对象 :公开

这两项活动宗旨是要传达民众身为消费人权利的知识以及提供讯息如何作出投诉等等。同时,推介礼当天会设有摊位,民众可以直接向摊位询问有关消费人的权益知识或了解投诉详情。任何详情可联络马华雪州消费人事务局主任符天来同志 019-211 5829 或马华雪州秘书处 03-5541 0884 。

Wednesday 22 July 2009

直马华设消费人事务局,为消费者提供5投诉管道

(2009年5月11日)马华直辖区州联委会正式成立马华直辖区消费人事务局,为消费者提供5个投诉管道的服务,包括仲裁庭、房屋仲裁庭、金融仲裁庭、国内贸易及消费部的电子投诉网以及国家银行连线投诉部。

马华直辖区州联委会主席丹斯里郑福成表示,投诉和服务,都是考验耐心和恒心的工作。很多时候或许面对投诉者无理取闹、也许会打击他们提供免费服务的士气,所以要消除投诉者的疑虑,提升服务的质量。

他希望消费人事务局用认真的服务态度,主动改善出现的任何一个细小的问题,以及用诚恳的态度对待每个投诉者,才能让选民对马华改观。
  • 协助投诉者写投诉信、协助消费者妥当整理证据,以提高投诉者的胜算;
  • 指导消费者向仲裁庭、独立委员会或相关部门投报;
  • 若情况允许,会协助消费者报案,同时也会跟进案情发展,给予消费者相称的咨询;
  • 在案件水落石出后,消费人事务局委员会定期举行汇报会,评估及整理所处理的投诉个案;
  • 在每月的第二个周六2pm-5pm,接受消费者的投诉或索赔事物。

Sunday 14 June 2009

LATEST SCAM - OFFSHORE INVESTMENT COMPANY

Source - http://nccc.org.my/index.php?option=com_frontpage&Itemid=1
Issued by - Pusat Khidmat Aduan Pengguna Nasional (NCCC)
Complaint received by NCCC: 27/05/2009

Scam Pelaburan Seberang Laut

Beware of this Scam


CHIP HUP HOLDINGS SDN BHD (180389-W)E-3A 1, Block E, Megan Avenue 1, Jalan Tun Razak, KL

Dealer : OLYMPIC INTERNATIONAL BUSINESS LIMITED based in New Zealand dealer

Complainant been asked by CHIP HUP to Bank-in RM36,000.00 = US$15,000 into MU'ALIM SDN BHD Maybank Account (7/4/09)

Promised weekly pay-out of RM500 but NOTHING received to-date

Reminder - Touch & Go Card Maybe A Cost Burden

Touch n'Go tambah nilai

Source - http://www.nccc.org.my/
Issued by - Pusat Khidmat Aduan Pengguna Nasional (NCCC)
Date - 15/06/2009

INGATAN/REMINDER

Semua urusan tambah nilai selain dari di Hub-hub Touch n'Go atau lorong-lorong tambah nilai dan kaunter-kaunter di lebuhraya dikenakan caj perkhidmatan 50 sen.

Pihak Touch n'Go Sdn Bhd memaklumkan bahawa semua ejen-ejen yang dilantik MESTI memaklumkan tentang caj ini.


Juga ambil maklum bahawa bayaran letak kereta menggunakan Touch n'Go dikenakan kadar yang lebih tinggi dari bayaran tunai.

Apakah ini berlaku di negara-negara lain? Bila menggunakan kad kredit-pun tiada caj perkhidmatan ke atas pelanggan! Bukankah pihak penjual harus menanggung kos transaksi?

Wednesday 27 May 2009

Source - http://belia.org.my/index.php?option=com_content&task=view&id=505&Itemid=43
Newspaper - Utusan
Date - Friday, 27 May 2009

Air, elektrik institusi kebajikan patut percuma

KUALA LUMPUR 27 Mei - Institusi-institusi kebajikan yang diuruskan oleh pertubuhan bukan kerajaan (NGO) di negara ini sepatutnya diberi kemudahan bekalan air dan elektrik secara percuma.

Presiden Persatuan Perlindungan Pengguna Malaysia (PPPM), Datuk Mohd. Firdaus Abdullah berkata, kemudahan seumpama itu akan meringankan beban kewangan NGO yang mengendalikan institusi-institusi kebajikan di negara ini.

''Syarikat terbabit patut sedar bahawa membantu pusat-pusat kebajikan adalah tugas bersama.
''Membekalkan air dan elektrik secara percuma adalah tanggungjawab sosial syarikat-syarikat berkaitan,'' katanya kepada Utusan Malaysia di sini hari ini.

Beliau mengulas laporan Utusan Malaysia hari ini mengenai masalah kewangan Pusat Jagaan Harian Warga Emas (PJHWE) Cheras Baru gara-gara kelewatan Jabatan Kebajikan Masyarakat (JKM) menghulurkan bantuan kewangan kepada pusat tersebut.

Bantuan kewangan berjumlah RM33,000 setahun masih belum diterima oleh PJHWE tersebut sehingga hari ini.

Kelewatan tersebut menyebabkan pengurusan PJHWE berdepan dengan amaran pemotongan bekalan air dan elektrik kerana gagal menjelaskan bil-bil tertunggak.

Penyelaras PJHWE, Datuk Nordin Ibrahim berkata, jumlah bil air yang perlu dibayar adalah RM2,740.42 manakala tunggakan bil elektrik pula RM611.02 sen.

Mengulas lanjut isu tersebut, Mohd. Firdaus berkata, sumbangan syarikat-syarikat korporat akan menjadi rangsangan kepada NGO untuk terus berbakti membantu golongan yang memerlukan.

''Lagi pun syarikat terbabit boleh mendapat pengecualian cukai jika menyumbang kepada institusi kebajikan,'' jelasnya.

Sementara itu, Presiden Majlis Belia Malaysia (MBM), Datuk Shamsul Anuar Nasarah juga berpendapat institusi kebajikan di negara ini sewajarnya menikmati bekalan air dan elektrik secara percuma.

Katanya, sepatutnya tidak ada masalah untuk membekalkan kemudahan asas itu kerana syarikat-syarikat tersebut mengaut untung berjuta-juta ringgit setahun.

''Membantu rumah-rumah kebajikan bukan tanggungjawab kerajaan semata-mata tetapi juga pihak swasta.

''Jika langkah itu dilaksanakan nasib golongan yang daif dan melarat di negara ini akan lebih terbela,'' katanya.

Wednesday 6 May 2009

Membership based services

Online source - http://nccc.org.my/index.php?option=com_frontpage&Itemid=1
Issued by - Pusat Khidmat Pengguna Nasional (NCCC)
Date - 6/05/2009

Do you really need to sign-up for long term agreement?

Fitness centres
Yoga centres
Slimming packages
Cosmetic treatment


Hair-care treatment"Memberships" costing thousands of ringgit are charged to your credit card with all kind of sweet deals but ends with a heavy burden to many!
If you are moving because of job relocation, you are not allowed to terminate. Do you believe, termination only possible upon your death?

Please think before you charge to your credit card.

Sunday 3 May 2009

Source - NCCC Annual report 2007
Prepared By - National Consumer Complaints Centre (NCCC)
Page/s- 11 and 12


STATISTICS ON CONSUMER COMPLAINTS 2007



Source - THE STAR ONLINE
WebLink - http://www.thestar.com.my/news/story.asp?file=/2009/5/4/nation/3802164&sec=nation
Date - Monday, 4.5.2009

Claims against job agencies top list

KUALA LUMPUR : Claims against employment agencies in Kuala Lumpur and Selangor have topped the list of cases filed with the Tribunal for Consumer Claims this year.

Tribunal chairman Rungit Singh said while a total of 202 cases were filed against such agencies last year, 156 claims had already been filed against several in the first quarter of this year alone in the capital.

“Cases against employment agencies was ranked fourth last year,” he said in an interview.

There was at least one case against an employment agency in the list for every tribunal sitting here this year, he added.

Rungit also noted that neither the owners nor representatives of employment agencies had turned up at the tribunal here to date, leaving him to give judgment-in-default awards to the claimants.

“However, the companies comply with the order to refund the deposit or registration fees to the claimants.

“We have yet to receive notice of any non-compliance by employment agencies so far,” he said.

He added that the claimants, who were generally seeking jobs as data entry clerks or working in office operations and with computer processors, paid between RM150 and RM200 when they registered with the employment agencies.

However, they ended up filing claims with the tribunal after the agencies were unable to get them any job offers within the stipulated time frame, said Rungit

Pushing for a Privacy Act as it would cover data protection matters

Source - THE STAR ONLINE
WebLink - http://thestar.com.my/news/story.asp?file=/2009/5/3/focus/3820302&sec=focus
Date - Sunday, 3.5.2009

Little protection under the law
MALAYSIA does not have a specific act of law dealing with data protection issues, although a draft version of the Data Protection Bill was released in November 2002.

The Bill never became law for reasons unspecified. The only legal protection Malaysians have is in piecemeal form, in acts such as the Banking and Financial Institutions Act 1989 and the Digital Signature Act 1997.

A good guide for an effective law is the European Union (EU) Data Protection Directive (95/46/EC), which outlines the crucial principles for a comprehensive data protection regime.
Sonya Liew from the human rights committee, Malaysian Bar Council, says: “We have a hotchpotch of legislation, but it does not provide for a holistic regime of data protection. We do not have one act which covers all aspects of data protection.”
“If protection can only be found in piecemeal legislation, how adequate is that?” asks Prof Datuk Khaw Lake Tee, deputy vice-chancellor (development), Universiti Malaya.

In cases where an unscrupulous employee of a financial institution sells data to a collector, what prevents him from selling the information to a third party?
Says Liew, “It is not even illegal; it doesn’t fall under the Bafia, so he gets off scot-free.”
Khaw says that it is possible to look to the common law principle of confidential information for redress.

“If information is disclosed to me in confidence, and I then divulge it to a third party, then I am in breach of confidence. The party receiving the information is also tied up in confidence if he is aware it is supposed to be so,” she explains.

However, Khaw points out that the information must be confidential and asks, “Is a phone number and address considered confidential? Only if it is stored for a specific purpose, and it is used otherwise.”

Says Liew, “Nobody has tried this approach in the (local) courts before and we are inviting judges to be creative if these cases some to court.”

Apart from databases in industries covered by relevant acts, the rest are vulnerable. Liew says that standards of data protection vary from company to company.

“It depends on the standard operating procedure which the company has in the management of its data. In a good data protection regime, all avenues and ways of managing data must be addressed, especially its standard operating procedures, and Malaysia does not have a standard,” she says.

It is possible that certain EU standards can be indirectly imposed on Malaysian companies.
“For example, if I want to do business with an EU company and process data as part of the contract, I am supposed to have a data protection regime that is adequate in the eyes of the directive.

“It is stated in the contract, and as far as EU data is concerned, they are entitled to the full protection. So why is the Malaysian Government not giving us the same standard?” says Liew.
She adds that in order to have a proper data protection regime in Malaysia, much needs to be done.

“Firstly, we are asking for an amendment to the Constitution to enshrine the right to privacy. It is silent on this matter but does that mean we are exempt from it?”

She explains that under human rights principles, everyone has a right to privacy, which is stated in the Universal Declaration of Human Rights (UDHR).

Malaysia has yet to ratify the principal covenants of the UDHR, which is required as a member of the United Nations.

“We are also pushing for a Privacy Act,” she says, as it would cover data protection matters.
Khaw says, “Privacy is a much broader concept than data protection.”

In an article titled “Towards a personal data protection regime” published in the Journal of Malaysian and Comparative Law Malaysia in 2002, she wrote, “Although its ramifications and effects are far-reaching, it should be emphasised that the Bill does not attempt to prohibit the collection, holding or processing or use of personal data; nor does it deal with access to any information collected.

“The proposed law is not a law relating to privacy, as traditionally understood, or freedom of information. Rather, it requires the person collecting, processing, holding and using personal data collected by him to comply with certain prescribed principles.”

But there are major issues to be looked at before the Bill can become law.

“There is the issue of whether the proposed law should also apply to the Government, including state and local governments, and statutory bodies, or should be restricted to the private sector only.

“The Government, through its various registration, tax and other agencies, is one of the largest collectors and custodians of personal data in the country. As such, to exclude it from the ambit of a personal data law would be to deny the underlying objectives of such a law.

“Processes, education, change management and procedures will have to be put in place to ensure compliance with it, which in all likelihood will involve considerable costs, time and resources,” wrote Khaw.

Says Liew, “There are many organisations and entities which will want to stop it. As long as they have to spend money, they will oppose it. Consumers will want protection, but data collectors will not.”

Abuse and Unauthorised Sale of Customer Databases

Source - THE STAR ONLINE
WebLink - http://thestar.com.my/news/story.asp?file=/2009/5/3/focus/3818877&sec=focus
Date - Sunday, 3.5.2009


Beware, your data’s on sale
Stories by JOSEPH LOH and RASHVINJEET S. BEDI

Malaysians are used to receiving unsolicited phone calls, text messages or e-mails offering services or products for sale. One reason for this is the abuse and unauthorised sale of customer databases.

IT was an innocuous looking advertisement in a local daily but it offered a specialised service much sought after by those in need of data of prospective clients.

What was on sale through the ad was a databank of more than one million “updated handphone and e-mail listings”, going at a fee of 1,000 names for RM100.

Sunday Star managed to acquire a list of 1,000 contacts for veracity of the claim and all it took was a phone call to one of the two names posted in the ad.

This list contains the client’s name, area of residence, handphone number, type of credit card (classic, gold or platinum) and the bank which issued it and, in some cases, even the place of work.

The seller claims he has one million contacts in total, and for certain entries, he has the identity card numbers, position in the company and birthdays. If requested, the database can be tailored to the buyers’ needs.

When asked how he got the contact numbers, he claims he got it from some local banks but did not specify how he obtained them.

Other sources of the data include telecommunication companies (telcos), and some unspecified membership lists.

A check on the Internet revealed several companies offering the same data-for-sale service.

Worryingly apathetic

Sunday Star made calls to several people on the list to verify its authenticity and also to gauge their level of concern about the matter.

Tan* says it is upsetting to know his details are being bandied about.

“I assume that the banks gave out my number. But what can they (database collectors) do with just your number?” says Tan, who adds that he often gets messages promoting spas and holidays.

Wong* says he is not in the least bit surprised. “Everyone has received calls from unknown people trying to sell them something. You’re not telling me anything new, and this has been going on for years and years.”

Rajesh*, on the other hand, was completely indifferent to the fact. “So what if you have my contact number? It is just a nuisance, and I can just hang up the phone.”

A few did voice some concern.

Seng Leong* was aghast that the entry on him disclosed his place of work and type of credit card was being sold.

“You mean you only paid RM100 for the list? How could you possibly know all those details? This is supposed to be between me and the bank, and you should not know all that,” he says, and worries if more of his particulars are in another database for sale.

Likewise, Jacky* is concerned, but asks, “What can they actually do with the data? I suppose it can potentially be used as the basis for identity theft,” she says, adding that the Government should address the issue immediately.

Data easily available

Businessman Ganesh* admits to purchasing the database of members to an exclusive club. As it was considered high-end data, he paid RM3 for every entry.

“All these names had Tan Sri and Datuk honoraries. Many in the list were public figures,” he says, adding that he bought the data from someone within the company. “The best way to get it is through the administration or human resource staff.”

He explains that complete data would be those with full names, addresses and two phone numbers. According to Ganesh, this kind of information will always be in the hands of telemarketers.

“They operate on a project to project basis. It would be hard to detect them. There is a machine where you can export the database and send messages by batches,” he says.

Ganesh says he was in turn able to re-sell the data for RM4 each. “There will always be someone who will buy this kind of information.”

The chief executive of the National Con­sumer Complaints (NCCC) Centre Muhammad Shaani Abdullah was shocked when told that Sunday Star managed to purchase the list of names.

“This is the first time I am hearing of such a thing. I wonder what the authorities are doing about it. If someone makes a higher offer, what is there to prevent other vital information such as credit card numbers from being obtained?” he says.

Jelutong MP Jeff Ooi believes his own data was leaked and he himself was offered databases in the run-up to the 2008 General Election.

Ooi says the databases from credit card companies could be useful to businesses as they could indicate purchasing patterns of a particular person. He says that housing developers who sold high-end products could make cold calls to these individuals.

“Even if they get a response of 5% to 7%, it is considered to be a good return,” he says.

Of his personal experience, Ooi claims that a bank leaked out his details.

“I used a particular name and address for a certain credit card. Suddenly, I got six different invitations (to this name) to subscribe to different magazines,” says Ooi, who subsequently discontinued his service with the bank.

He stresses the need for legislation on private data protection. “Before, everything was on paper but now, everything is stored on servers. This data can be transmitted in a matter of seconds,” he says.

Building databases

Sometimes an individual gives his details away willingly or unwittingly when filling up contest forms or promotional material. A Maxis spokesperson advises all mobile users to be cautious about revealing their mobile numbers.

“Where possible, customers should always opt not to reveal their mobile phone numbers and other personal information like identity card numbers and addresses.

“If a company makes it mandatory for you to submit your mobile number, that company should also give you a clear option to state that you do not want your number or any other contact details to be used by any party to market their services to you,” he says.

According to Suresh*, who works in a marketing communications company, there are many ways to obtain customer databases. Sometimes, it is exceedingly easy to get.

“We can walk up to individuals and offer them a free sample, and all they have to do is fill in a form. There are many who will sign up,” he says, adding that there is no telling where the collected information ends up.

Other accessible sources are the phone book, trade directories and the Internet.

“A trade directory will contain the name of the person-in-charge and that person would be a good sales prospect. Via the Net, you can go to a large company’s website and get a list of the top people there. There is a lot of information available in the public domain,” he says, but admits that there are questionable ways of obtaining it, even from companies that are supposed to keep data confidential.

“It can come from an individual who keys in the details – most of the time, that is the only way to get the info,” he says,

However, Suresh stresses that as a matter of principle, his company adheres to a code of conduct of sorts, and does not purchase “illegal” databases.

“If we want to use a telco’s database, we approach the company and pay them to send out text messages or to include a brochure with their monthly bills. Who they send it to is not known to us,” he says.

Internal security

Banks regard the leaking of information as a very serious offence. Those caught for this offence could be subjected to the charge or punishment as determined under Section 97 of the Banking and Financial Institutions Act 1989 (Bafia).

“All our staff and approved outsourcing agents are required to execute a confidentiality undertaking that they are not to disclose any customer information, as clearly bound by the staff handbook and agency agreement, as well as adherence to the provision of secrecy under Section 97 of Bafia,” says Public Bank chief operating officer Wong Jee Seng.

A Hong Leong Bank statement says it has established controls and security systems to ensure that customer information is kept confidential at all times.

“Prior customer written consent is required for any exception to this obligation. The bank does not condone the practice of selling customer information to third parties,” it says.

Chuah Mei Lin, the Association of Banks in Malaysia (ABM) executive director, says: “ABM affirms that its member banks treat customer information with the greatest of confidentiality and will not ‘sell’ information or use the same indiscriminately outside the confines of the banker-customer relationship,” she says.

She adds that there are well-established laws and regulations as well as internal policies on confidentiality and information security which banks strictly abide by.

Chuah also says banks will not hesitate to take relevant disciplinary action and report employees who breach such laws, regulations and policies.

However, there are instances where the banks or companies within its group will send out promotional materials.

“Customers will be informed by companies within a bank’s group soliciting for business on the basis of the bank’s database, such as insurance or unit trust companies, that the solicitation is made on behalf of the bank.

“Members of the public are encouraged to contact the Association via its ABMConnect in respect of any suspected breach of confidentiality on the part of its member banks,” Chuah says.

Telcos are not allowed to give out personal data of their clients to any third party in accordance with the General Code of Practice for the Commission and Multimedia Industry Malaysia and provisions of Communications and Multimedia Act 1998.

Exceptions to the rule are authorised requests from law enforcement agencies such as the police, the courts and also the Malay­sian Communication and Multimedia Com­mission (SKMM).

A Maxis spokesperson says the company has extensive control measures and procedures that include very controlled and restricted access to customer information.

“All Maxis employees are cognizant of the severe consequences of breaching the company’s strict rules about keeping our customers’ information confidential,” says the spokesperson.

Similarly, Celcom says it adheres to its Protection of Consumer Information Policy (PCIP) to safeguard its customers’ personal data.

“In the event of any leakage of customers’ information, a thorough investigation will be conducted when an official complaint is made. We will not hesitate to initiate legal action if we uncover evidence of such wrongdoings,” says its CEO Datuk Seri Shazalli Ramly.

* Names have been changed.

> ABMConnect (Tel: 1-300-88-9980)

A Data Protection Act and a Privacy Act have to be enacted

Source - THE STAR ONLINE
WebLink -
http://thestar.com.my/news/story.asp?file=/2009/5/3/nation/3822236&sec=nation
Date - Sunday, 3.5.2009


Your personal details can be bought for just 10 sen

By JOSEPH LOH and RASHVINJEET S. BEDI

KUALA LUMPUR: For a mere 10 sen, your personal data are being sold to unauthorised bodies. A list of 1,000 entries containing names, handphone numbers, type of credit card owned and issuing banks, and place of work costs only RM100.

If you regularly receive unsolicited sales calls, messages or e-mails, then in all likelihood, your data have been collected and sold to third parties.

With such baseline information in the hands of the unscrupulous, more particulars could easily be gathered and your identity stolen – for transactions and the purchase of goods or services without your knowledge.

A list obtained by Sunday Star linked individuals to credit cards although banks regard the leaking of information as a very serious offence.

Those caught for this offence could be subjected to punishment under Section 97 of the Banking and Financial Institutions Act.

Association of Banks in Malaysia executive director Chuah Mei Lin said that member banks treated customer information with the greatest of confidentiality and would not sell or use information indiscriminately outside the confines of the banker-customer relationship.

“Banks will also not hesitate to take disciplinary action and to report employees who breach laws, regulations and policies,” said Chuah.

The fact is any database is vulnerable – from loyalty cards and telecommunications companies to housing developers to members-only clubs – and there will be a demand for it as it represents a list of potential customers.

An entry from a database of an exclusive club comprising Datuks and Tan Sris, for example, could fetch RM3 each and resold for RM4.

National Consumer Complaints Centre chief executive Muhammad Shaani Abdullah said this was a dangerous development.

“What are the authorities doing about this? If someone makes a higher offer, what is there to prevent other vital information such as credit card numbers from being obtained?” he said.

Currently, telecommunications companies are not allowed to give out personal data of their clients to any third party under the General Code of Practice for the Commission and Multimedia Industry Malaysia and provisions of Communications and Multimedia Act.

Celcom said it adhered to its Protection of Consumer Information Policy to safeguard its customers’ personal data.

“In the event of any leakage of customers’ information and upon receiving an official complaint, a thorough investigation will be conducted.

“We will not hesitate to initiate legal action if we uncover evidence of such wrongdoing,” said its CEO Datuk Seri Shazalli Ramly.

What is clear is that piecemeal law must be replaced by comprehensive data protection legislation in Malaysia.

A Data Protection Act and a Privacy Act have to be enacted as well as an amendment to the Constitution enshrining the right to privacy.

FLOW CHART FINANCIAL MEDIATION BUREAU





TRIBUNAL FOR HOMEBUYER CLAIMS





TRIBUNAL FOR CONSUMER CLAIMS FLOW CHART





WILAYAH PERSEKUTUAN - NEWS



Saturday 2 May 2009

Sabah - News

Source - The Star Online
Date - Monday, 4.5.2009
WebLink - http://www.thestar.com.my/news/story.asp?file=/2009/5/4/nation/3828562&sec=nation

Group: Check ‘fishing with pesticides’ claim

KOTA KINABALU: The Sabah Consumers Association wants the state government to check into an allegation that pesticides are used to harvest lobsters in Sungai Mangalong, Sipitang.

Its president Datuk Patrick Sindu said such an act not only killed the lobsters and fishes, but was also hazardous to human life.

“Prior to this, there have been reports on the use of fish bombs at sea and fish poison in rivers, but the use of pesticides in rivers, which supply water to treatment plants, is something that must be looked into seriously.

He was responding to a picture story on the matter, published in a local newspaper here yesterday. — Bernama

Wednesday 29 April 2009

Amendments to 3 bills - 1.Consumer rights 2. Fair trade 3.Children protection practice rule

Source - New Straits Times Online
WebLink -http://www.nst.com.my/Current_News/NST/Wednesday/National/2543936/Article/index_html Date - Wednesday, 29.4.2009

More protection for consumers soon


KUALA LUMPUR: Three bills on consumer rights will be tabled in Parliament, Domestic Trade and Consumer Affairs Minister Datuk Seri Ismail Sabri Yaakob said yesterday.

"The consumer rights amendment, fair trade practice and children's toys protection rule is in the final draft and will be tabled at the next Parliament sitting," he said after a dialogue session with the Federation of Malaysian Consumers Associations (Fomca).
He said a committee comprising Fomca members had been set up to finalise the consumer rights amendment bill. Both consumer rights amendment and fair trade practice bills will be tabled before the end of the year.
However, the final draft for the children's toys protection rule has yet to be approved by the Attorney-General's Chambers.
"There has not been any proper rules on the safety of children's toys. Some toys, like swords and knives, are sharp and dangerous to children. Once it has been approved, we will address the matter in Parliament," he said..
Meanwhile, on another matter, Ismail said there had not been any decrease in the price of pork since the swine flu broke out, but the ministry would monitor the situation closely with the Health Ministry.

Saturday 25 April 2009

SNAPSHOTS OF THE CONSUMER AWARENESS CAMPAIGN & BLOG LAUNCH





Date - Friday, 24.4.2009
Officiated by - Dato' Seri Ong Tee Keat, President of MCA
Venue - Concourse Floor, Sungai Wang Plaza

MCA Launches consumer's Blog

Source - New Straits Times Online http://www.nst.com.my/Current_News/NST/Saturday/National/2540889/Article/index_html
Date - 2009/04/25

MCA launches consumers' blog

KUALA LUMPUR: The MCA yesterday launched a blog for consumers to channel their complaints.

The blog, http://www.mcaconsumer.blogspot.com, was launched by MCA president Datuk Seri Ong Tee Kiat in conjunction with a consumer awareness campaign jointly organised by the party and the Federation of Malaysian Consumers Associations here.

"Consumers should know their rights. Don't blame (bad) luck when they are given imitation goods or are cheated."

He also said that with the liberalisation of 27 service sub-sectors as announced by Prime Minister Datuk Seri Najib Razak recently, there was a need for local operators to enhance the quality of their services to remain competitive.

Later, after launching the Technical Resource and Internship Network (Train) roadshow and Edu Mall @ South City at Seri Kembangan, Ong directed ministers in the party to help businesses that were part of the 27-sub sectors liberalised by the government.

He said it was the party's duty to reach out to affected industry players and help them face the challenges.

Ong is optimistic the move would liberalise the country's economy and enhance the nation's competitive edge.

"We should not be overly obsessed with quota or protectionism. We need to stand on our own two feet to confront the oncoming challenges."

Ong is the patron of Train, a non-profit programme aimed at coordinating vocational and training programmes for school drop-outs and school-leavers who were not academically inclined.

Meanwhile, the Master Builders Association Malaysia (MBAM) has called for more services sub-sectors to be liberalised.This would allow Malaysia to prepare for the Asean Trade Liberalisation, which is scheduled to be implemented in 2013, it said in a statement.

"The beauty of the new policy is that it opens up more opportunities for businesses to compete on a level playing field," said MBAM president Ng Kee Leen."

At the same time, liberalisation will also give freedom to local companies as well as foreign multinational companies to form joint ventures where applicable."

MBAM, which welcomed the removal of the 30 per cent Bumiputera equity for 27 services sub-sectors, said the Malaysian business environment would become more competent, conducive and competitive, which in turn would attract more investments.

Friday 24 April 2009

Be aware of avenues for complaints, consumer told

Source - THE STAR ONLINE / Date - Saturday April 25, 2009

YOUTUBE LINK - http://www.youtube.com/watch?v=POcSpCl5qa4

Be aware of avenues for complaints, consumers told

KUALA LUMPUR: Consumers have been urged to be aware of their rights and to take action when they feel their rights have been infringed, MCA president Datuk Seri Ong Tee Keat said.

“We have a lot of space to increase the awareness of consumers. This is why they must be aware that there are avenues for them to complain if they have been shortchanged,” he said.

Ong said that, in this regard, consumers had the avenue to complain in areas that fall under ministries helmed by MCA ministers.

“For the Transport Ministry, we now have the Puspakom monitoring board and a JPJ stakeholders committee to get all necessary feedback,” he said at the launch of the MCA Con­sumer Bureau’s consumer rights campaign yesterday.

Ong said there were also organisations that handled complaints for areas under the Health Ministry, the Housing and Local Government Ministry and the Tourism Ministry.

He said consumers should also take advantage of the Consumer Claims Tribunal.
Referring to the liberalisation of 27 sub-sectors in the services sector, Ong said this would also lead to consumers being able to enjoy more competitive prices.

Ong later launched the MCA consumer bureau’s blog at www.mcaconsumer.blogspot.com which will highlight consumer issues while also allowing consumers to leave complaints.

MCA Consumer Blog For Consumers

BERNAMA NEWS ONLINE
DATE - 24 APRIL 2009

MCA Launches Blog For Consumers

By: Ramjit

KUALA LUMPUR, April 24 (Bernama) -- MCA today launched a blog for consumers to channel their complaints on consumerism.

The blog, http://www.mcaconsumer.blogspot.com, was launched by MCA president Datuk Seri Ong Tee Kiat in conjunction with a consumer awareness campaign jointly organised by the party and the Federation of Malaysian Consumers Associations (Fomca) here today.

"Consumers should know their rights and don't blame on (bad) luck when they are given imitation goods or are cheated," Ong said in his speech.

He also said that with the liberalisation of 27 service sub-sectors, as announced by Prime Minister Datuk Seri Najib Tun Razak recently, there was a need for local operators to enhance the quality of their services to be able to remain competitive.

Meanwhile, MCA head of consumers' bureau, Tian Cheng Liang, said a committee had been set up to evaluate cases to be brought to the Consumers Tribunal.-- BERNAMA

The Launch of The MCA Consumer Awareness Campaign

BERITA BERNAMA ONLINE
Tarikh - 24 April 2009

MCA Lancar Blog Aduan Pengguna

By: Ramjit

KUALA LUMPUR, 24 April (Bernama) -- MCA hari ini melancarkan blog aduan pengguna untuk rakyat menyalurkan aduan berkaitan kepenggunaan.

Blog yang boleh dilayari di http://www.mcaconsumer.blogspot.com. itu dirasmikan Presiden MCA Datuk Seri Ong Tee Keat sempena kempen Kesedaran Pengguna anjuran Biro Perhubungan Pengguna MCA dengan kerjasama Gabungan Persatuan Pengguna Malaysia (Fomca) di sini, Jumaat.

"Rakyat perlu menyedari hak mereka dan tidak boleh mengatakan ia adalah 'nasib' bila memperoleh barang palsu atau ditipu," kata Ong dalam ucapan perasmiannya.

Katanya berikutan liberalisasi 27 sub sektor dalam perkhidmatan seperti yang diumumkan Perdana Menteri Datuk Seri Najib Tun Razak baru-baru ini, pengusaha tempatan perlu meningkatkan mutu perkhidmatan untuk bersaing dengan pengusaha luar dalam memberikan perkhidmatan yang lebih kompetitif.

Pengerusi Biro Perhubungan Pengguna MCA Tian Cheng Liang pula berkata biro itu akan bertindak untuk menyelesaikan aduan yang disalurkan melalui satu jawatankuasa yang ditubuhkan untuk menilai kes yang akan dibawa ke Tribunal Pengguna.

翁诗杰:政府开放27个服务次领域将能为消费者带来更好的服务

BERNAMA CHINESE NEWS ONLINE
24 APRIL 2009

翁诗杰:政府开放27个服务次领域将能为消费者带来更好的服务

交通部长拿督斯里翁诗杰指出,政府开放27个服务次领域能提升本地国人与外来者的竞争,进而为消费者带来更好的服务。他说,首相拿督斯里纳吉于昨日宣布的政府开放27个服务次领域能影响服务及物品的价格,进而让服务及价格变得更具竞争力,让消费人受益。他说,而且这将使到本国业者必须自我调整,加强自己的能力,才能有效地让消费人得到更好的服务。翁诗杰提醒说,消费人必须懂得自己的权益,若觉得任何不满,可以出来检举或向有关单位投诉。也是马华总会长的翁诗杰今日在金河广场底楼大厅主持“消费人醒觉运动”推介礼及推介马华消费人事务局网站http://www.mcaconsumer.blogspot.com/时如是表示。

翁诗杰披露,首相宣布开放的27个服务次领域中,其中4个领域是由马华担任部长的部门所掌管。该4个部门是翁诗杰带领的交通部、拿督斯里黄燕燕带领的旅游部、马华副总会长拿督江作汉带领的房屋与地方政府部及马华副总会长拿督廖中莱带领的卫生部。

翁诗杰以交通部为例指出,由于很多人都觉得电子验车中心及陆路交通局的服务欠佳,于是在日前特别推介电子验车中心监督委员会和陆路交通局股东委员会,让消费者投诉有门。该两个委员会是作为公众对这两个机构提出投诉和建议的平台,以加强它们的服务。他说:“该两个委员会是由各个领域的人士作为成员,以便能更公正的处理消费人的事务。”

电子验车中心监督委员会的成员包括大马消费人联合会及巴士、罗里协会等,而陆路交通局股东委员会则由非政府组织等组成。除了该两个委员会,其他与消费人息息相关的部门也设有仲裁庭,能方便的解决消费人的争议及纠纷。他说,若消费者有任何问题或不满,也可以到马华消费人事务局网站投诉或提供意见。

Thursday 23 April 2009

Message from The President of MCA 马华总会长演词


Message from
The President of MCA

I wish to thank the MCA Consumer Affairs Bureau for giving me the privilege to include a message in the Bureau’s blog.

I am pleased to be able to say a few words to the Malaysian economic players such as the manufacturers, service providers, wholesalers, retailers and consumers. Consumers are truly the foundation of any economic landscape as without consumer spending there would be little production and employment opportunities. At the moment consumers are tightening their purse strings to face the uncertain economic climate affecting Malaysia and the world. I would like to urge consumers to spend wisely and buy Malaysian made products so that the country’s import cost can be further reduced and there will be increase in the employment opportunities in the manufacturing and service based sectors in Malaysia.

I would like to appeal to the business sector to give consumers “value for money” apart from conducting their economic activities in fair, professional and ethical manner. The business sectors could help consumers by lowering the prices of goods and services which is continuing to raise due to the increase in the price of fuel and raw materials.

I would like to urge MCA Consumer Affairs Bureau and other consumer related NGOs to instil the importance of consumerism especially during this economic downturn. This will assist consumers to adjust their lifestyles to meet the challenging economic environment. Consumer education is one of the most cost effective methods to overcome economic problems in the national and World economy.

To enable the MCA Consumer Bureau and consumer related NGOs to be an active and effective platform to promote consumer education, I would urge the authorities to look into the aspect of funding consumer education and promotion at all levels starting from the municipal, state and national level.

Thank you.

Dato’ Sri Ong Tee Keat, The President of MCA
我感谢马华消费局人事务局特许我在其部落格留言。我感到荣幸,允许我向马来西亚经济团体如制造业、服务业、批发商、零售商和消费群说几句话。消费群是所有经济体的基石,消费减少将导致产品的萎缩而减低就业机会。全球性的经济不确定因素真在影响着马来西亚,消费人已紧缩腰包。我要求消费群体需精明的消费,购买马来西亚制造的商品,以减轻进口负担。促进制造服务领域的就业机会。我呼吁商业领域不仅要令消费人物有所值,还需监督其经济活动是否公平、专业和道德。商家需调低其商品价格,协助消费人面对日益通涨的困境。

我要求马华消费人事务局和其他有关的消费团体(NGO)关注消费主义的重要性。在这经济低迷的时刻,协助消费群体调整本身的生活方式以面对经济困境。

消费人教育是有效方法之一。

要使马华事务局和有关的消费团体(NGO)更有效的促进消费人教育平台。我要求有关的政府机构能够拨款资助消费人教育。消费人教育应从他方上做起,进而至州至国的层次。
马华总会长拿督斯里翁诗杰

Message from The Chairman of MCA Consumer Affairs Bureau 马华消费人事务局主任演词

Message from
The Chairman of MCA Consumer Affairs Bureau
I am pleased to present the MCA Consumer Affairs Bureau’s blog. The launch of this blog is timely as the current economic economic uncertainty in Malaysia is affecting many consumers and business owners. This blog represents the Bureau’s aspirations to be closer to the hearts of the public of all races and age in assisting them in issues related to consumerism. This blog will be one of the main communication tool for our Bureau to communicate to the public about current consumer issues, the Bureau’s announcements of its events and latest articles and also news related to consumerism.

The National MCA Consumer Affairs Bureau committee for the term 2008-2011 has been formalised recently. As the Chairman of the Bureau I am indeed glad that I have a group of committed team of committee members who are representatives of the MCA Consumer Bureau for all the states in Malaysia working closely with me to achieve the Bureau’s objective. The Bureau’s objective is to be one of the active voices in promoting consumer education to the general public and promote the development of consumerism in Malaysia.

To achieve the objective, one of our Bureau’s main activity will be to focus on strengthening the consumer rights by eradicating the swap and win contest. We are also organising a nationwide road show to promote consumer education to economic players such as manufacturers, service providers, wholesalers, retailers and consumers. We hope that the business owners be able to provide to the consumers goods and services which are high quality yet fair in value.

Our Bureau’s philosophy is to create a harmonious and friendly environment amongst the consumers and business sector by improving the “consumer confidence”. I believe the local goods and services providers are putting more effort and investments in producing high quality Malaysian made products and services. It will directly benefit the consumers when they purchase Malaysian goods and services which are “value for money and high in quality” at par with exported goods and services. The more consumers purchase Malaysian made products and services, the more jobs will be made available.

The Bureau is also focusing on the importance of enforcement and law. I glad that have in our Bureau we have committee members from the legal profession who will assist us in handling consumer complaints and consumer tribunal issues. Enforcement is one of the best effective means to force businesses to comply with laws, regulations and guidelines such as the Tribunal for Consumer Claims Malaysia. The tendency to act only on reports must end. There must be emphasis on preventive action.

Thank you and all the best.

TAN CHENG LIANG
Chairman
MCA Consumer Affairs Bureau
我很高兴呈献了马华消费人事务局部落格。马来西亚的经济不确定影响了成千上万的商家和海外群体。设立此部落格是于时并进的。本局部落格的意愿是接近民众,深入到每个种族和阶层,协助他们明白有关消费主义的资讯。此部落格是本局联系公众的主要工具。本局将发表有关消费人事务的最新资讯,消费条例与消费公众共享。

2008年至2011年度全国马华消费人事务局委员会已经成立。身为委员会主席,我感到幸慰我拥有一个献身的团队。代表着全国各州的委员和我一起工作,以完成马华消费人事务局的使命。本局的宗旨是扮演有效的角色,促进公众消费人的教育,建立有消费人意识的马来西亚。

要完成这使命,本局的主要活动是聚焦在加强消费人权益上。我们将组织一组全国性巡回车队推广消费人教育至经济团体如制造业、服务业、批发商、零售商和消费人。我们期望所有商家能提高服务,供应品质好价格公平的商品给消费人。

我们的理念是创造一个商家和消费人的友善、亲和的环境,促进消费信心。我相信本地商品和服务业者会更积极的生产高品质的马来西亚制造的商品,提供更完美的服务。这将使消费人直接受惠购买马来西亚商品,将促进越多的工作岗位。

本局也注意到法制的重要性。我很幸慰本局委员会拥有法律界的专业人士。他们将协助消费人处理投诉,法律新的问题。法律行动将有效的迫使商家遵守法律,遵从消费人仲裁庭的指令。这将使商人有警惕的作用,保护消费人的权益。
马华中央消费人事务局主任陈清凉同志

Press Release on the Official Launch of The Consumer Awareness Campaign on 24/4/09

MCA NATIONAL CONSUMER AFFAIRS BUREAU - PRESS RELEASE

Date of release – 24.4.2009
Issued by – NATIONAL MCA CONSUMER AFFAIRS BUREAU

Purpose of the press conference -THE OFFICIAL LAUNCH OF THE CONSUMER AWARENESS CAMPAIGN

Organiser - NATIONAL MCA CONSUMER AFFAIRS BUREAU

Details of the Launch - Date – Friday, 24 April 2009
Time – 11.30am – 2.00pm
Venue – Concourse Level, Sungai Wang Plaza, KL.

During this current economic turbulence worldwide, Malaysia is much affected by this economic crisis. For this, it is timely that the MCA National Consumer Affairs Bureau is formalised. We are determined to be steadfast in aggressively moving forward the importance and create an impact in the consumer awareness in Malaysia.

The National MCA Consumer Affairs Bureau for the term of 2008-2011 has been formalised recently. The committee is headed by YB Tan Cheng Liang, the current MCA Wanita National Organising Secretary, MCA Central Committee and the Chairman of the Penang Post Authority. The office bearers in this National Bureau consist of respective chairman and deputy chairman of the MCA Consumer Affairs Bureau from different states within Malaysia.

The official launching of the consumer awareness campaign is the Bureau’s first event to kick start the Bureau’s nationwide roadshow in Malaysia to promote the importance of consumer awareness to the public.

In line with the spirit of Barisan Nasional. MCA being one of the main component party in BN. The launch of the consumer awareness campaign organise by the Bureau will be a multiracial event representing the harmonious values and spirit of “muhibah” in Malaysia. The campaign will be open to all races without age barrier.

One of the MCA main thrust to rejuvenate and reform the Party is to focus on current issues such as consumer affairs issues which is closely linked to economic issues, which directly affects the livelihood of many Malaysians. Currently, Malaysia is no exception to the rest of the world is facing the economic uncertainty. Malaysian businesses and consumers will be greatly affected by the economic downturn, therefore it is timely that the MCA National Consumer Affairs Bureau organise the consumer awareness campaign to provide effective advice and solutions to assist consumer in protecting their rights so that they can survive this economic downturn.

The campaign will also be a “platform” to bring together NGOS, SMEs, academics, professionals, policy makers and consumers to share their interests, concerns and experience in terms of consumerism practices in Malaysia during this economic uncertainties.

We are proud that the MCA President, Dato’ Sri Ong Tee Keat has officially launched the consumer awareness campaign. One of the VIP guest in the launch will FOMCA President, Datuk Marimuthu Nadason.

We are delighted that the Kementerian Perdagagan Dalam Negeri Dan Hal Ehwal Penggguna is participating with us today in this launch and the Ministry is playing a positive role in supporting this Bureau in its activities to promote consumerism practice in Malaysia.

As for FOMCA, we are glad that FOMCA has shown positive support to jointly collaborate with us in our activities to promote the consumer rights in Malaysia.

For the launch we would like to acknowledge that the main event sponsor is Sungai Wang Plaza who have come forward to sponsor this meaningful event.

Speech by The President MCA

I wish to thank the MCA Consumer Affairs Bureau for giving me the privilege to include a message in the Bureau’s blog.

I am pleased to be able to say a few words to the Malaysian economic players such as the manufacturers, service providers, wholesalers, retailers and consumers. Consumers are truly the foundation of any economic landscape as without consumer spending there would be little production and employment opportunities. At the moment consumers are tightening their purse strings to face the uncertain economic climate affecting Malaysia and the world. I would like to urge consumers to spend wisely and buy Malaysian made products so that the country’s import cost can be further reduced and there will be increase in the employment opportunities in the manufacturing and service based sectors in Malaysia.

I would like to appeal to the business sector to give consumers “value for money” apart from conducting their economic activities in fair, professional and ethical manner. The business sectors could help consumers by lowering the prices of goods and services which is continuing to raise due to the increase in the price of fuel and raw materials.

I would like to urge MCA Consumer Affairs Bureau and other consumer related NGOs to instil the importance of consumerism especially during this economic downturn. This will assist consumers to adjust their lifestyles to meet the challenging economic environment. Consumer education is one of the most cost effective methods to overcome economic problems in the national and World economy.

To enable the MCA Consumer Bureau and consumer related NGOs to be an active and effective platform to promote consumer education, I would urge the authorities to look into the aspect of funding consumer education and promotion at all levels starting from the municipal, state and national level.

Thank you.

Dato’ Sri Ong Tee Keat
The President of MCA

Speech by the Chairman of the MCA Consumer Affairs Bureau

I am pleased to present the MCA Consumer Affairs Bureau’s blog. The launch of this blog is timely as the current economic economic uncertainty in Malaysia is affecting many consumers and business owners. This blog represents the Bureau’s aspirations to be closer to the hearts of the public of all races and age in assisting them in issues related to consumerism. This blog will be one of the main communication tool for our Bureau to communicate to the public about current consumer issues, the Bureau’s announcements of its events and latest articles and also news related to consumerism.

The National MCA Consumer Affairs Bureau committee for the term 2008-2011 has been formalised recently. As the Chairman of the Bureau I am indeed glad that I have a group of committed team of committee members who are representatives of the MCA Consumer Bureau for all the states in Malaysia working closely with me to achieve the Bureau’s objective. The Bureau’s objective is to be one of the active voices in promoting consumer education to the general public and promote the development of consumerism in Malaysia.

To achieve the objective, one of our Bureau’s main activity will be to focus on strengthening the consumer rights by eradicating the swap and win contest. We are also organising a nationwide road show to promote consumer education to economic players such as manufacturers, service providers, wholesalers, retailers and consumers. We hope that the business owners be able to provide to the consumers goods and services which are high quality yet fair in value.

Our Bureau’s philosophy is to create a harmonious and friendly environment amongst the consumers and business sector by improving the “consumer confidence”. I believe the local goods and services providers are putting more effort and investments in producing high quality Malaysian made products and services. It will directly benefit the consumers when they purchase Malaysian goods and services which are “value for money and high in quality” at par with exported goods and services. The more consumers purchase Malaysian made products and services, the more jobs will be made available.

The Bureau is also focusing on the importance of enforcement and law. I glad that have in our Bureau we have committee members from the legal profession who will assist us in handling consumer complaints and consumer tribunal issues. Enforcement is one of the best effective means to force businesses to comply with laws, regulations and guidelines such as the Tribunal for Consumer Claims Malaysia. The tendency to act only on reports must end. There must be emphasis on preventive action.

Thank you and all the best.

TAN CHENG LIANG
Chairman
MCA Consumer Affairs Bureau


For more information contact

MDM TAN CHENG LIANG
BUREAU CHAIRMAN AND EVENT ORGANISING CHAIRMAN
Handphone – 019 445 7631
Email – tanchengliang@penangport.gov.my

MISS JESSICA LAI MAY KUM ( 黎美君 )
EVENT PROGRAMME COORDINATOR and
MCA NATIONAL CONSUMER AFFAIRS COMMITTEE MEMBER
Handphone – 012 203 9028
Email – jezlai@yahoo.com

Miss Hoo Huy Sean
Event Committee
Handphone – 012 694 9336
Email – huysean@mca.org.my

挚诚邀请出席马华消费人醒觉运动-24/4,吉隆坡金河广场低楼

Cordially invite to attend the Launching Ceremony of the Consumer Awareness Campaign

List of Consumer Affairs Committee Member 2008-2011消费人事物局委员名单

Central Committee 中央委员

Chief主任:陈清凉 Tan Cheng Liang 019-445 7631

State Bureau Head各州局主任
Selangor雪兰莪:符天来 019-211 5829

Wilayah 直辖区:丘应权 Chew Yin Keen 012-280 1188
(副)林抒萍 012-219 3881
(副)邓海强 012-226 2228

N. Sembilan森美兰:萧日春 Siow Chik Choon 012-369 7278
(副)薛智义 Seet Tee Qee 012-616 1294
(副)郑金德 Tee Kim Teck 013-620 9821

Melaka马六甲:周伟健律师 Chew Wee Kian 012-623 7983
(副)何秀玲 Ho Lai Chau 017-672 1611
(副)颜永贵 Gan Eng Kui 012-673 8306

Johor柔佛:YB宋乃顺 YB Tang Nai Soon 012-7620666
(副)陈惠国 Tan Hwee Kok 012-700 1238

Perlis玻璃市:庄聪坛 Ch'ng Chong Zoa 012-461 2443

Penang槟城:严文隆 David Yim Boon Leong 012-480 2725
(副)吴瑞音 Goh Fwee Eim 016-481 1899

Perak霹雳:张国强 Chang Gwo Chyang 019-5588 551

Pahang彭亨:拿督胡逢德 Dato' Ow Hong Kiak 017-981 6677
(副)罗启文 Low Kai Wah 019-988 0500
(副)张玉裘 Cheong Yok Kaw 013-908 1522

Terengganu登嘉楼:陈文洽 Tan Boon Hiap 019-934 3189

Kelantan吉兰丹:李春遴 Lee Chuen Ling 019-9393 663

Sabah沙巴:拿督曾旭宏 Datuk Teah Heok Kuin 012-8131313
(副)叶庆华 Marco Yap Kheng Fah 012-2052025

Member委员:陆奕晖 Loke Yee Fee 012-200 1988
黎美君 Jessica Lai May Kum 012-203 9028

Youth马青

Chief主任:侯振德 Haw Chin Teck 012-2970259
Deputy 副主任:柯松达 Kua Song Tuck 016-7177661
Deputy副主任:林祖武 Lim Chou Bu 017-3190777

Perak霹雳:王进明 Ong Cheng Beng

Selangor雪兰莪:黄国龙 Wong Kok Loong 016-3327763

Pahang彭亨:钟天送 Chong Tian Sang 019-9484922

Kelantan吉兰丹:张端维 014-2137233

Johor柔佛:杜建华 Toh Kian Hwa 012-2271099

Kedah吉打:林文议 012-4703333

Melaka马六甲:唐友德 Tong Yeo Teck 012-6123887

N. Sembilan森美兰:叶玉强 Yap Nyook Keong 012-2754333

Penang槟城:冯志明 Fong Chee Meng 012-4597041

Perlis玻璃市:华德享 Hwa Teik Keong 012-4772169

Sabah沙巴:李伟雄 Jeremy George Lee 016-8331668

Terengganu登嘉楼:陈明源 Ding Meng Guan 012-9896268

Wilayah直辖区:刘毅 Lew Yih 017-888 1852

Member委员:宋乃顺 Tang Nai Soon 012-7620666
郑锦昌 Tay Kim Chong 014-3384066

Wanita妇女组

Chief主任:陈姝娟 Tan Choo Kuan 012-512 6870
Deputy副主任:梁小琴 Leong Siew Kam 017-875 3823

Perak霹雳:Ung Soh Kim 012-515 6487

Selangor雪兰莪:Fong Sow Leng 019-321 6785

Pahang彭亨:黄丽华 019-989 9481

Kelantan吉兰丹:-

Johor柔佛:Ong Lin Soon 012-654 4693

Kedah吉打:Low Mui Keow 019-466 6616

Melaka马六甲:Ho Lai Chau 017-672 1611

N Sembilan森美兰:刘蓉娥 019-620 1619

Penang槟城:张君玲 06-454 7591

Perlis玻璃市:-

Sabah沙巴:Lim Tho 04-976 1162

Terengganu登嘉楼: 刘明秋 012-981 0333

Wilayah直辖区:邓业娇 019-330 7207

Wednesday 22 April 2009

Flow Chat of Tribunal For Consumer Claims Malaysia 消费人仲裁庭流程


Banned Illegal Scratch & Win 禁非法刮刮乐

「消费者的权利」和「消费者的义务」

在消费者团体当中,有带政治色彩的,也有拥有很强的思想体系的。把消费者运动当做一种手段来增加支持者的团体也不少。同时,制造公害问题的企业在幕后支持的消费者关联团体说少也不少。 马华消费人事务局虽是带有政治色彩,但我们不拘意识形态,不牵涉思想体系,不被特定的企业左右,不利用消费者运动做为一种手段,也不会与企业对立,纯粹只把人类最大的课题(消費者問題、環境問題)当做我们考虑行动的主要目标。

好像很久都没有呼喊「消费者的权利」了,至今的消费者运动很多都是在主张消费者的权利,我们想只主张消费者的权利的战斗,现在应该是成为历史的时候了。我们的社会把关于「消费者的义务」的自觉和履行,好像都给搁置了。我们觉得在推行「消费者的权利」运动的同时伴随「义务的履行」是必要的。所以我们认为必须主张「消费者的权利」的同时,也履行「消费者的义务」。

在我们使用商品之后所留下的垃圾,要如何去处理它而又不会污染地球和保证「环境的保全」de问题,我们想这不必多说也是消费者的义务之一。向企業要求制造和销售对环境无害的商品也是消費者的另一个义务。更深入一点,优良企业的增加和优良商品的增加是我们的期待,只支持优良企业和购卖优良商品也是消费者的义务之一。

除了以上所谈的以外,我想还有很多消费者义务的存在。有一点要在这里特别强调的是,只考虑权利的先行,而对义务不太慎重考虑的消费者运动应该要马上修正过来。最好能把它变成消费者运动的历史。 期待企业能向消费者提供好的商品和服务是企业和消费者的共同愿望,形成企业和消费者对立构造絶対不是俩者的共同目的。

我们认识到,不牵涉思想体系,没有隐藏议程的消费者团体的成立是必要的。因此,马华消费人事务局将通过消费者运动来推行「环境保护」和「食品安全」。 我们把「从能做到的事,一件一件去做」当作是我们的口令,一边用力踩大地一步一步一边一边的开展消费者运动的活动。

马华加埔区巴生市区支会

“刮刮樂禁錮我逼簽名”‧婦女刷卡6000買到便宜貨

(霹靂‧怡保)“刮刮樂”集團欺騙方式層出不窮,手法越來越強硬,受害者如不簽收貨單據將被“禁錮”,遭軟硬兼施強迫以高價買下比市價貴一倍以上的貨品。

一名來自金寶的婦女早前帶著3名年齡介於4歲至9歲的兒子,到怡保一家霸市購物後,在步行去取車途中,被“刮刮樂”推銷員糾纏,並告訴她抽中送出的神秘禮物,惟須跟他們到附近的辦公室領獎。

這名女事主是30歲的印尼華僑羅雅妹,她今日(週三,4月22日)向負責霹靂州消費人事務的行政議員拿督馬漢順說出被騙的經過,並提醒其他人提高警惕。

她說,當時她以為要領取購物送出的禮品,不料對方卻指有關神秘禮物中包括轎車、現金、飛機票和電單車,因此要先交一筆贊助費。

“在講解過程中,對方拿了我的一張信用卡,說要查看刷卡數額是否足夠給贊助費,當時我並沒有答應對方要出錢買下任何物品;可是對方竟用我的卡刷了約6000令吉。”

她表示,開始時對方說她會抽中汽車,因而一定要先付贊助費;後來卻說不肯定,她就拒絕付錢,可是對方卻說她的卡已過賬了,她必須收下所抽中的獎品。

與3兒子被關房內她說,當她堅持不簽一份收貨單和信用卡收據,對方將她和3名兒子關在一間房裡,並說如不簽名就不可離開。

“我們在房裡從中午12時許待到下午3時許,後來兒子一直吵口渴和肚子餓,我惟有屈服簽下單據。”

她指出,在整個過程中,她發現自己被欺騙和被迫買下高出市價一倍以上的貨品,包括按摩器、針車、電子爐、玉床褥和微波爐等,這些物品在外面的市價是約2000令吉。

馬漢順:改公司名再行騙

馬漢順說,去年霹州國內貿易及消費局共接獲421宗這類投訴,平均每天超過一宗;這家公司也曾數次被投訴,當局曾向這間公司採取吊銷執照行動,不料這集團以另一家公司名字繼續活動。
馬漢順提醒公眾人士提高警惕,千萬不要跟刮刮樂的人去他們的辦公室,以免對方有機會下手。

事主可上仲裁庭討公道

可將案件帶上仲裁庭解決,當局可援引1999消費人保護法令對付涉及行騙的公司;一旦罪成,行騙者可被罰款不超過5000或坐牢不超過2年,或兩者兼施。

在另一法令,即1993年直銷法令25(4)條文下,一旦罪成可被罰款不超過2萬5000令吉或坐牢不超過3年,或兩者兼施。

抽中汽車帶回無用產品‧阿婆被騙5000養老金

(霹靂‧怡保)阿婆在街上遇見“刮刮樂”推銷員,告訴阿婆抽中汽車,再叫阿婆先付4900令吉的“廣告費”,阿婆聽後自動提錢給對方,過後帶回家的是5種不能使用的產品,令阿婆直呼被騙,損失了養老金!住在怡保花園陳女士(64歲)今日(週三,4月22日)親自到《星洲日報》怡保採訪部投訴說,她和丈夫於4月18日在吉靈當商場繳付電話費時,在路旁遇見兩名年輕男子叫她抽獎,給她一個圓圓的鏡子,叫她轉一轉,過後指她中了一輛威拉汽車。

須付4900廣告費

“他們說我中獎,要付4900令吉廣告費,於是我就去銀行提出4500令吉,另給400令吉現金,一共是4900令吉。”

“可是,後來他們改口說我抽到的號碼是13號,獎品是玉石床、針車、按摩機、濾水器和電磁爐,我和丈夫覺得不妥,於是跟他們爭執起來,對方的語氣也很不客氣。”

她表示,她把獎品帶回家,發現這些獎品都不能使用,令她自覺糊塗,也不明白為甚麼自己會“自投羅網”上當,虧掉了她的養老金。

“這些錢是我的養老本,足以應付我4年的屋子租金,現在沒有了……我都不知道為何自己這麼傻,會聽信他們的話。”

她希望其他婦女們要小心提防這些推銷員,最好對他們不理不睬,就不會造成損失。

资料来源:星洲日报

Saturday 18 April 2009

消費情資:馬華消聯攜手 點醒消費人

THE ORIENTAL DAILY NEWSPAPER ( 18.4.2009)

消費情資:馬華消聯攜手 點醒消費人蔡青翰
消費人權益、購買商品需知、產品質量、售後服務、索償等問題,在報章上常有聽聞,但在我國卻以英文源流的消費人對消費意識較敏感,作為面向受華文教育消費人的馬華消費人事務局,除了提供更多以華文消費資訊,也成為第一個與馬來西亞消費人聯合總會合作的政黨。
政黨的創立是為了組政,而組政最重要的目的是為了解決民瘼,馬華在過去處理民眾事務以公共服務投訴局為主,近期婦女援助局及消費人事務局也加入服務行列,以回歸馬華創黨時以人民福利為主的目標。

在我國以華文為媒介語的消費人事務機構並不多,華裔對仲裁庭或消費知識認識也不高,因此經過品牌重塑的馬華消費人事務局,將在原有基礎上進一步加強,擴大服務範圍,甚至成為一個影響政府政策的機構。

在馬華黨選後受委為消費人事務局主任的馬華中委陳清涼坦言,受華文教育的華人對消費意識和醒覺仍不足夠,就如刮刮樂問題,這10多年所騙取的金額達上億令吉,甚至有專業人士也上當。
「很多人在碰到貨不對辦時總是自嘆倒楣,沒人想過索償,也覺得麻煩,找商家又擔心不認帳,一些人可能不知道這些東西也能索償。」

於此,馬華消費人事務局將公開受理消費人投訴、協助消費人向相關仲裁庭投報,跟進案情發展。同時也會與馬來西亞消費人聯合會緊密合作。

辦座談會加強意識
在我國,跟消費人相關的仲裁庭包括消費人索償仲裁庭、金融仲裁局、購屋者索償仲裁庭,國內貿易與消費人事務部的電郵投訴管道、國家銀行連線投訴部等。
不過,陳清涼說,馬華消費人事務局不會重複其他非政府組織的工作,例如消費人聯合會已設有一個全國消費人投訴中心,因此馬華在接獲消費人投訴後會把這些投訴轉交給他們,由他們跟進處理。

「畢竟我們不是全職,因此就善用他們(消費人聯合會)的資源,馬華提供的是華文管道。」
馬華消費人事務局過去僅通過舉辦座談會加強市民的消費意識,但重塑後,該局希望通過影響政府政策,糾正那些不利人民發展的短、中、長期的政策。
「我們每州都設有消費人事務局,但我們不只處理收消費者投訴,我們要全面探討,包括影響政府政策。」

她舉例,我國霸級市場如雨後春筍般出現,甚至還在一些地方開設零售點,這對傳統零售業和雜貨店是巨大打擊,該局準備在會見新任貿消部長拿督斯裡依斯邁沙比裡時提出。
「我們也會提呈備忘錄給部長,反映馬華要求發出消費券給民眾購買國貨的立場,因為我們認為這直接對本地商家有利。」

曾擔任檳南消費人事務局主席的陳清涼說,新消費人事務局會整合馬華3大機構的消費人事務局集中管理,但在馬華中央黨部仍未設有消費人事務局辦公室。

馬華消費人事務局也會增設一個中英雙語部落格 (http://www.mcaconsumer.blogspot.com),與消費人聯合會網站互相輔助。新設立的部落格將上載馬華消費人事務局的訊息、和消費人事務有關的非政府組織網站鏈結、各類仲裁庭的流程、聯繫號碼。也加強與消費者的互動。

該局將在本月24日在吉隆坡金河廣場主辦「消費人醒覺運動」,屆時馬華總會長拿督斯裡翁詩傑、貿消部長、消費人協會主席皆會出席推介。

马华传达政府讯息,24日办消费人醒觉运动

18/04/2009

(吉隆坡17日讯)马华将于本月24日(星期五)在金河广场主办“消费人醒觉运动”,届时马华总会长拿督斯里翁诗杰将为此运动主持推介礼。


马华消费人事务局主任陈清凉指出,马华将会邀请国内贸易与消费人事务部长拿督依斯迈沙比里、华团代表及大马消费人协会联合会主席玛利慕都出席推介礼。

她说,马华有责任向全国人民传达和推动政府的讯息及政策,因此,马华借此机会向消费人讲解本身的应有的权利;同时,也提醒消费人士在面对相关消费问题时,必须采取什么行动。

“届时,贸消部官员也会设立数个柜台,供公众针对消费事务问题作出询问和投诉。”

陈清凉周五主持“消费人醒觉运动推介礼”时表示,当天该局也会推介“马华消费人部落格”,让消费人能够上网作出投诉,网址是www.mcaconsumer.blogspot.com。

她指出,马华也将所接获的投诉,以备忘录的方式提呈给国内贸易与消费部长拿督依斯迈沙比里。

另外,马青消费人事务局副主任柯松达透露,马华在柔佛接获逾2000宗刮刮乐骗案。

他指出,其实消费人能够把这些案件带上仲裁庭审讯,而警方也能够援引刑事法典420条文对付刮刮乐职员,一旦罪名成立,可判监禁至少1年,最高10年及鞭笞与罚款。

其他出席者包括马华消费人事务局委员陆奕晖、颜骏任、马华联邦直辖区消费人事务局主任丘应权、马华妇女组消费人事务局主任陈妹娟、马华槟城消费人事务局主任严文隆、马华雪兰莪消费人事务局主任符天来、马华雪兰莪妇女组消费人事务局主任房秀玲。

Tuesday 7 April 2009

COMPLAINT FORM

Please send your complete complaint form to :-

1. The MCA Consumer Affairs Bureau Fax No. at 03 2161 3051, OR
2. Email the form to mcaconsumer@gmail.com , OR
3. Go to http://nccc.org.my/index.php?option=com_facileforms&Itemid=41 to submit an e-complaint form prepared by the National Consumer Complaint Center

MCA CONSUMER AFFAIRS BUREAU - COMPLAINT FORM

Nama / Name * :

1. Butir-butir Pengadu / Complainant details
Umur / Age :

Kaum /Race :

No K/P / IC No. * :

Warganegara / Citizenship * :

Alamat / Address *:



2.Maklumat untuk Dihubungi / Complainant contact details

Telefon / Telephone(Rumah/House) *:

Telefon / Telephone(Bimbit/Mobile) :

Faks / Fax :

E-mail :


3. Aduan / Complaint

Sektor / Sector * :

Nama Syarikat/ atau Agensi / Name of Company or Agency * :

Alamat Syarikat / Address of Company or Agency *:



Telefon / Telephone *:

Faks / Fax :

E-mail :

Pegawai Syarikat / Officer in Charged :

Telefon / Telephone (Bimbit / Mobile) :

Tarikh Insiden / Date of Incidence :

Anggaran nilai kerugian (RM) / Estimated loss (RM):

Tarikh aduan terus kepada syarikat (jika ada) / Date of complaint directly to the company (if any) :

Dari mana anda mengetahui kami / How you know of us :


(Borang boleh diisi menggunakan Bahasa Melayu atau Bahasa Inggeris / You may fill in the form using Bahasa Malaysia or English)

Nyatakan Aduan Anda / State your complaint *: (SILA GUNAKAN MUKA SURAT BARU UNTUK NAYATAKAN ADUAN ANDA / PLEASE USE A FRESH PAGE TO STATE YOUR COMPLAINT )




Sila sertakan maklumat rujukan spt No. Akaun / No. Keahlian / No. Rujukan / Model untuk memudahan pengendalian aduan.

Saya mengaku bahawa maklumat yang tercatat di dalam borang e-aduan ini adalah betul dan benar. / I affirm that all information in this e-aduan form is correct and true.





________________________
Tandatangan / Signature

Nama / Name:
Tarikh / Date:

Aduan tanpa maklumat perhubungan sahih TIDAK akan dilayan / Complaint without ACCURATE contact information will not be entertained.

UNTUK KEGUNAAN PEJABAT / FOR OFFICE USE

No. Rujukan / Reference No.:

Tindakan / Action taken:

Status Aduan / Status of Complaint:

Catatan / Notes:




Pegawai Aduan / Complaint Officer:


Tarikh Aduan / Date of Complaint:

Saturday 4 April 2009

News

'Put consumer affairs under PM'

Date - 4.4.2009
Source - New Straits Times Online
WebLink - http://www.nst.com.my/Current_News/NST/Saturday/National/2523254/Article/index_html

KOTA KINABALU: Federation of Malaysian Consumer Associations vice-president Datuk Patrick Sindu hopes that Prime Minister Datuk Seri Najib Razak will take charge of the consumer affairs portfolio to counter the current economic crisis.

Patrick said Najib, who is also finance minister, had the executive power to decide on economic issues, especially pertaining to consumerism.

"I also hope that consumer affairs will not be combined with other matters to form one ministry or there will be a conflict of interest.

In congratulating Najib on his appointment, Patrick said he would lead the nation to greater heights.

However, he hoped that after the three by-elections on April 7, full attention would be given to strengthening the country's economy and addressing consumer-related issues. -- Bernama

Wednesday 1 April 2009

SNAPSHOTS OF THE PENANG MCA CONSUMER AFFAIRS BUREAU ACTIVITY









Event - MALAYSIA’S 2009 ECONOMIC OUTLOOK SEMINAR
Speaker - DR HOO KE PING
Organiser - Penang MCA State Liaison Committee 2009
Venue - Han Chiang College
Date - 9th January, 2009

* Note - Seminar attended by 150 participants