Showing posts with label Tribunal 仲裁庭. Show all posts
Showing posts with label Tribunal 仲裁庭. Show all posts

Wednesday, 22 July 2009

直马华设消费人事务局,为消费者提供5投诉管道

(2009年5月11日)马华直辖区州联委会正式成立马华直辖区消费人事务局,为消费者提供5个投诉管道的服务,包括仲裁庭、房屋仲裁庭、金融仲裁庭、国内贸易及消费部的电子投诉网以及国家银行连线投诉部。

马华直辖区州联委会主席丹斯里郑福成表示,投诉和服务,都是考验耐心和恒心的工作。很多时候或许面对投诉者无理取闹、也许会打击他们提供免费服务的士气,所以要消除投诉者的疑虑,提升服务的质量。

他希望消费人事务局用认真的服务态度,主动改善出现的任何一个细小的问题,以及用诚恳的态度对待每个投诉者,才能让选民对马华改观。
  • 协助投诉者写投诉信、协助消费者妥当整理证据,以提高投诉者的胜算;
  • 指导消费者向仲裁庭、独立委员会或相关部门投报;
  • 若情况允许,会协助消费者报案,同时也会跟进案情发展,给予消费者相称的咨询;
  • 在案件水落石出后,消费人事务局委员会定期举行汇报会,评估及整理所处理的投诉个案;
  • 在每月的第二个周六2pm-5pm,接受消费者的投诉或索赔事物。

Sunday, 3 May 2009

Source - THE STAR ONLINE
WebLink - http://www.thestar.com.my/news/story.asp?file=/2009/5/4/nation/3802164&sec=nation
Date - Monday, 4.5.2009

Claims against job agencies top list

KUALA LUMPUR : Claims against employment agencies in Kuala Lumpur and Selangor have topped the list of cases filed with the Tribunal for Consumer Claims this year.

Tribunal chairman Rungit Singh said while a total of 202 cases were filed against such agencies last year, 156 claims had already been filed against several in the first quarter of this year alone in the capital.

“Cases against employment agencies was ranked fourth last year,” he said in an interview.

There was at least one case against an employment agency in the list for every tribunal sitting here this year, he added.

Rungit also noted that neither the owners nor representatives of employment agencies had turned up at the tribunal here to date, leaving him to give judgment-in-default awards to the claimants.

“However, the companies comply with the order to refund the deposit or registration fees to the claimants.

“We have yet to receive notice of any non-compliance by employment agencies so far,” he said.

He added that the claimants, who were generally seeking jobs as data entry clerks or working in office operations and with computer processors, paid between RM150 and RM200 when they registered with the employment agencies.

However, they ended up filing claims with the tribunal after the agencies were unable to get them any job offers within the stipulated time frame, said Rungit

Pushing for a Privacy Act as it would cover data protection matters

Source - THE STAR ONLINE
WebLink - http://thestar.com.my/news/story.asp?file=/2009/5/3/focus/3820302&sec=focus
Date - Sunday, 3.5.2009

Little protection under the law
MALAYSIA does not have a specific act of law dealing with data protection issues, although a draft version of the Data Protection Bill was released in November 2002.

The Bill never became law for reasons unspecified. The only legal protection Malaysians have is in piecemeal form, in acts such as the Banking and Financial Institutions Act 1989 and the Digital Signature Act 1997.

A good guide for an effective law is the European Union (EU) Data Protection Directive (95/46/EC), which outlines the crucial principles for a comprehensive data protection regime.
Sonya Liew from the human rights committee, Malaysian Bar Council, says: “We have a hotchpotch of legislation, but it does not provide for a holistic regime of data protection. We do not have one act which covers all aspects of data protection.”
“If protection can only be found in piecemeal legislation, how adequate is that?” asks Prof Datuk Khaw Lake Tee, deputy vice-chancellor (development), Universiti Malaya.

In cases where an unscrupulous employee of a financial institution sells data to a collector, what prevents him from selling the information to a third party?
Says Liew, “It is not even illegal; it doesn’t fall under the Bafia, so he gets off scot-free.”
Khaw says that it is possible to look to the common law principle of confidential information for redress.

“If information is disclosed to me in confidence, and I then divulge it to a third party, then I am in breach of confidence. The party receiving the information is also tied up in confidence if he is aware it is supposed to be so,” she explains.

However, Khaw points out that the information must be confidential and asks, “Is a phone number and address considered confidential? Only if it is stored for a specific purpose, and it is used otherwise.”

Says Liew, “Nobody has tried this approach in the (local) courts before and we are inviting judges to be creative if these cases some to court.”

Apart from databases in industries covered by relevant acts, the rest are vulnerable. Liew says that standards of data protection vary from company to company.

“It depends on the standard operating procedure which the company has in the management of its data. In a good data protection regime, all avenues and ways of managing data must be addressed, especially its standard operating procedures, and Malaysia does not have a standard,” she says.

It is possible that certain EU standards can be indirectly imposed on Malaysian companies.
“For example, if I want to do business with an EU company and process data as part of the contract, I am supposed to have a data protection regime that is adequate in the eyes of the directive.

“It is stated in the contract, and as far as EU data is concerned, they are entitled to the full protection. So why is the Malaysian Government not giving us the same standard?” says Liew.
She adds that in order to have a proper data protection regime in Malaysia, much needs to be done.

“Firstly, we are asking for an amendment to the Constitution to enshrine the right to privacy. It is silent on this matter but does that mean we are exempt from it?”

She explains that under human rights principles, everyone has a right to privacy, which is stated in the Universal Declaration of Human Rights (UDHR).

Malaysia has yet to ratify the principal covenants of the UDHR, which is required as a member of the United Nations.

“We are also pushing for a Privacy Act,” she says, as it would cover data protection matters.
Khaw says, “Privacy is a much broader concept than data protection.”

In an article titled “Towards a personal data protection regime” published in the Journal of Malaysian and Comparative Law Malaysia in 2002, she wrote, “Although its ramifications and effects are far-reaching, it should be emphasised that the Bill does not attempt to prohibit the collection, holding or processing or use of personal data; nor does it deal with access to any information collected.

“The proposed law is not a law relating to privacy, as traditionally understood, or freedom of information. Rather, it requires the person collecting, processing, holding and using personal data collected by him to comply with certain prescribed principles.”

But there are major issues to be looked at before the Bill can become law.

“There is the issue of whether the proposed law should also apply to the Government, including state and local governments, and statutory bodies, or should be restricted to the private sector only.

“The Government, through its various registration, tax and other agencies, is one of the largest collectors and custodians of personal data in the country. As such, to exclude it from the ambit of a personal data law would be to deny the underlying objectives of such a law.

“Processes, education, change management and procedures will have to be put in place to ensure compliance with it, which in all likelihood will involve considerable costs, time and resources,” wrote Khaw.

Says Liew, “There are many organisations and entities which will want to stop it. As long as they have to spend money, they will oppose it. Consumers will want protection, but data collectors will not.”

A Data Protection Act and a Privacy Act have to be enacted

Source - THE STAR ONLINE
WebLink -
http://thestar.com.my/news/story.asp?file=/2009/5/3/nation/3822236&sec=nation
Date - Sunday, 3.5.2009


Your personal details can be bought for just 10 sen

By JOSEPH LOH and RASHVINJEET S. BEDI

KUALA LUMPUR: For a mere 10 sen, your personal data are being sold to unauthorised bodies. A list of 1,000 entries containing names, handphone numbers, type of credit card owned and issuing banks, and place of work costs only RM100.

If you regularly receive unsolicited sales calls, messages or e-mails, then in all likelihood, your data have been collected and sold to third parties.

With such baseline information in the hands of the unscrupulous, more particulars could easily be gathered and your identity stolen – for transactions and the purchase of goods or services without your knowledge.

A list obtained by Sunday Star linked individuals to credit cards although banks regard the leaking of information as a very serious offence.

Those caught for this offence could be subjected to punishment under Section 97 of the Banking and Financial Institutions Act.

Association of Banks in Malaysia executive director Chuah Mei Lin said that member banks treated customer information with the greatest of confidentiality and would not sell or use information indiscriminately outside the confines of the banker-customer relationship.

“Banks will also not hesitate to take disciplinary action and to report employees who breach laws, regulations and policies,” said Chuah.

The fact is any database is vulnerable – from loyalty cards and telecommunications companies to housing developers to members-only clubs – and there will be a demand for it as it represents a list of potential customers.

An entry from a database of an exclusive club comprising Datuks and Tan Sris, for example, could fetch RM3 each and resold for RM4.

National Consumer Complaints Centre chief executive Muhammad Shaani Abdullah said this was a dangerous development.

“What are the authorities doing about this? If someone makes a higher offer, what is there to prevent other vital information such as credit card numbers from being obtained?” he said.

Currently, telecommunications companies are not allowed to give out personal data of their clients to any third party under the General Code of Practice for the Commission and Multimedia Industry Malaysia and provisions of Communications and Multimedia Act.

Celcom said it adhered to its Protection of Consumer Information Policy to safeguard its customers’ personal data.

“In the event of any leakage of customers’ information and upon receiving an official complaint, a thorough investigation will be conducted.

“We will not hesitate to initiate legal action if we uncover evidence of such wrongdoing,” said its CEO Datuk Seri Shazalli Ramly.

What is clear is that piecemeal law must be replaced by comprehensive data protection legislation in Malaysia.

A Data Protection Act and a Privacy Act have to be enacted as well as an amendment to the Constitution enshrining the right to privacy.

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TRIBUNAL FOR HOMEBUYER CLAIMS





TRIBUNAL FOR CONSUMER CLAIMS FLOW CHART





Wednesday, 29 April 2009

Amendments to 3 bills - 1.Consumer rights 2. Fair trade 3.Children protection practice rule

Source - New Straits Times Online
WebLink -http://www.nst.com.my/Current_News/NST/Wednesday/National/2543936/Article/index_html Date - Wednesday, 29.4.2009

More protection for consumers soon


KUALA LUMPUR: Three bills on consumer rights will be tabled in Parliament, Domestic Trade and Consumer Affairs Minister Datuk Seri Ismail Sabri Yaakob said yesterday.

"The consumer rights amendment, fair trade practice and children's toys protection rule is in the final draft and will be tabled at the next Parliament sitting," he said after a dialogue session with the Federation of Malaysian Consumers Associations (Fomca).
He said a committee comprising Fomca members had been set up to finalise the consumer rights amendment bill. Both consumer rights amendment and fair trade practice bills will be tabled before the end of the year.
However, the final draft for the children's toys protection rule has yet to be approved by the Attorney-General's Chambers.
"There has not been any proper rules on the safety of children's toys. Some toys, like swords and knives, are sharp and dangerous to children. Once it has been approved, we will address the matter in Parliament," he said..
Meanwhile, on another matter, Ismail said there had not been any decrease in the price of pork since the swine flu broke out, but the ministry would monitor the situation closely with the Health Ministry.