Thursday, 30 April 2009
Wednesday, 29 April 2009
Amendments to 3 bills - 1.Consumer rights 2. Fair trade 3.Children protection practice rule
Source - New Straits Times Online
WebLink -http://www.nst.com.my/Current_News/NST/Wednesday/National/2543936/Article/index_html Date - Wednesday, 29.4.2009
More protection for consumers soon
"The consumer rights amendment, fair trade practice and children's toys protection rule is in the final draft and will be tabled at the next Parliament sitting," he said after a dialogue session with the Federation of Malaysian Consumers Associations (Fomca).
WebLink -http://www.nst.com.my/Current_News/NST/Wednesday/National/2543936/Article/index_html Date - Wednesday, 29.4.2009
More protection for consumers soon
KUALA LUMPUR: Three bills on consumer rights will be tabled in Parliament, Domestic Trade and Consumer Affairs Minister Datuk Seri Ismail Sabri Yaakob said yesterday.
"The consumer rights amendment, fair trade practice and children's toys protection rule is in the final draft and will be tabled at the next Parliament sitting," he said after a dialogue session with the Federation of Malaysian Consumers Associations (Fomca).
He said a committee comprising Fomca members had been set up to finalise the consumer rights amendment bill. Both consumer rights amendment and fair trade practice bills will be tabled before the end of the year.
However, the final draft for the children's toys protection rule has yet to be approved by the Attorney-General's Chambers.
"There has not been any proper rules on the safety of children's toys. Some toys, like swords and knives, are sharp and dangerous to children. Once it has been approved, we will address the matter in Parliament," he said..
Meanwhile, on another matter, Ismail said there had not been any decrease in the price of pork since the swine flu broke out, but the ministry would monitor the situation closely with the Health Ministry.
Saturday, 25 April 2009
SNAPSHOTS OF THE CONSUMER AWARENESS CAMPAIGN & BLOG LAUNCH
Date - Friday, 24.4.2009
Officiated by - Dato' Seri Ong Tee Keat, President of MCA
Venue - Concourse Floor, Sungai Wang Plaza
MCA Launches consumer's Blog
Source - New Straits Times Online http://www.nst.com.my/Current_News/NST/Saturday/National/2540889/Article/index_html
Date - 2009/04/25
MCA launches consumers' blog
KUALA LUMPUR: The MCA yesterday launched a blog for consumers to channel their complaints.
The blog, http://www.mcaconsumer.blogspot.com, was launched by MCA president Datuk Seri Ong Tee Kiat in conjunction with a consumer awareness campaign jointly organised by the party and the Federation of Malaysian Consumers Associations here.
"Consumers should know their rights. Don't blame (bad) luck when they are given imitation goods or are cheated."
He also said that with the liberalisation of 27 service sub-sectors as announced by Prime Minister Datuk Seri Najib Razak recently, there was a need for local operators to enhance the quality of their services to remain competitive.
Later, after launching the Technical Resource and Internship Network (Train) roadshow and Edu Mall @ South City at Seri Kembangan, Ong directed ministers in the party to help businesses that were part of the 27-sub sectors liberalised by the government.
He said it was the party's duty to reach out to affected industry players and help them face the challenges.
Ong is optimistic the move would liberalise the country's economy and enhance the nation's competitive edge.
"We should not be overly obsessed with quota or protectionism. We need to stand on our own two feet to confront the oncoming challenges."
Ong is the patron of Train, a non-profit programme aimed at coordinating vocational and training programmes for school drop-outs and school-leavers who were not academically inclined.
Meanwhile, the Master Builders Association Malaysia (MBAM) has called for more services sub-sectors to be liberalised.This would allow Malaysia to prepare for the Asean Trade Liberalisation, which is scheduled to be implemented in 2013, it said in a statement.
"The beauty of the new policy is that it opens up more opportunities for businesses to compete on a level playing field," said MBAM president Ng Kee Leen."
At the same time, liberalisation will also give freedom to local companies as well as foreign multinational companies to form joint ventures where applicable."
MBAM, which welcomed the removal of the 30 per cent Bumiputera equity for 27 services sub-sectors, said the Malaysian business environment would become more competent, conducive and competitive, which in turn would attract more investments.
Date - 2009/04/25
MCA launches consumers' blog
KUALA LUMPUR: The MCA yesterday launched a blog for consumers to channel their complaints.
The blog, http://www.mcaconsumer.blogspot.com, was launched by MCA president Datuk Seri Ong Tee Kiat in conjunction with a consumer awareness campaign jointly organised by the party and the Federation of Malaysian Consumers Associations here.
"Consumers should know their rights. Don't blame (bad) luck when they are given imitation goods or are cheated."
He also said that with the liberalisation of 27 service sub-sectors as announced by Prime Minister Datuk Seri Najib Razak recently, there was a need for local operators to enhance the quality of their services to remain competitive.
Later, after launching the Technical Resource and Internship Network (Train) roadshow and Edu Mall @ South City at Seri Kembangan, Ong directed ministers in the party to help businesses that were part of the 27-sub sectors liberalised by the government.
He said it was the party's duty to reach out to affected industry players and help them face the challenges.
Ong is optimistic the move would liberalise the country's economy and enhance the nation's competitive edge.
"We should not be overly obsessed with quota or protectionism. We need to stand on our own two feet to confront the oncoming challenges."
Ong is the patron of Train, a non-profit programme aimed at coordinating vocational and training programmes for school drop-outs and school-leavers who were not academically inclined.
Meanwhile, the Master Builders Association Malaysia (MBAM) has called for more services sub-sectors to be liberalised.This would allow Malaysia to prepare for the Asean Trade Liberalisation, which is scheduled to be implemented in 2013, it said in a statement.
"The beauty of the new policy is that it opens up more opportunities for businesses to compete on a level playing field," said MBAM president Ng Kee Leen."
At the same time, liberalisation will also give freedom to local companies as well as foreign multinational companies to form joint ventures where applicable."
MBAM, which welcomed the removal of the 30 per cent Bumiputera equity for 27 services sub-sectors, said the Malaysian business environment would become more competent, conducive and competitive, which in turn would attract more investments.
Friday, 24 April 2009
Be aware of avenues for complaints, consumer told
Source - THE STAR ONLINE / Date - Saturday April 25, 2009
YOUTUBE LINK - http://www.youtube.com/watch?v=POcSpCl5qa4
Be aware of avenues for complaints, consumers told
KUALA LUMPUR: Consumers have been urged to be aware of their rights and to take action when they feel their rights have been infringed, MCA president Datuk Seri Ong Tee Keat said.
“We have a lot of space to increase the awareness of consumers. This is why they must be aware that there are avenues for them to complain if they have been shortchanged,” he said.
Ong said that, in this regard, consumers had the avenue to complain in areas that fall under ministries helmed by MCA ministers.
“For the Transport Ministry, we now have the Puspakom monitoring board and a JPJ stakeholders committee to get all necessary feedback,” he said at the launch of the MCA Consumer Bureau’s consumer rights campaign yesterday.
Ong said there were also organisations that handled complaints for areas under the Health Ministry, the Housing and Local Government Ministry and the Tourism Ministry.
He said consumers should also take advantage of the Consumer Claims Tribunal.
Referring to the liberalisation of 27 sub-sectors in the services sector, Ong said this would also lead to consumers being able to enjoy more competitive prices.
Ong later launched the MCA consumer bureau’s blog at www.mcaconsumer.blogspot.com which will highlight consumer issues while also allowing consumers to leave complaints.
YOUTUBE LINK - http://www.youtube.com/watch?v=POcSpCl5qa4
Be aware of avenues for complaints, consumers told
KUALA LUMPUR: Consumers have been urged to be aware of their rights and to take action when they feel their rights have been infringed, MCA president Datuk Seri Ong Tee Keat said.
“We have a lot of space to increase the awareness of consumers. This is why they must be aware that there are avenues for them to complain if they have been shortchanged,” he said.
Ong said that, in this regard, consumers had the avenue to complain in areas that fall under ministries helmed by MCA ministers.
“For the Transport Ministry, we now have the Puspakom monitoring board and a JPJ stakeholders committee to get all necessary feedback,” he said at the launch of the MCA Consumer Bureau’s consumer rights campaign yesterday.
Ong said there were also organisations that handled complaints for areas under the Health Ministry, the Housing and Local Government Ministry and the Tourism Ministry.
He said consumers should also take advantage of the Consumer Claims Tribunal.
Referring to the liberalisation of 27 sub-sectors in the services sector, Ong said this would also lead to consumers being able to enjoy more competitive prices.
Ong later launched the MCA consumer bureau’s blog at www.mcaconsumer.blogspot.com which will highlight consumer issues while also allowing consumers to leave complaints.
MCA Consumer Blog For Consumers
BERNAMA NEWS ONLINE
DATE - 24 APRIL 2009
MCA Launches Blog For Consumers
By: Ramjit
KUALA LUMPUR, April 24 (Bernama) -- MCA today launched a blog for consumers to channel their complaints on consumerism.
The blog, http://www.mcaconsumer.blogspot.com, was launched by MCA president Datuk Seri Ong Tee Kiat in conjunction with a consumer awareness campaign jointly organised by the party and the Federation of Malaysian Consumers Associations (Fomca) here today.
"Consumers should know their rights and don't blame on (bad) luck when they are given imitation goods or are cheated," Ong said in his speech.
He also said that with the liberalisation of 27 service sub-sectors, as announced by Prime Minister Datuk Seri Najib Tun Razak recently, there was a need for local operators to enhance the quality of their services to be able to remain competitive.
Meanwhile, MCA head of consumers' bureau, Tian Cheng Liang, said a committee had been set up to evaluate cases to be brought to the Consumers Tribunal.-- BERNAMA
DATE - 24 APRIL 2009
MCA Launches Blog For Consumers
By: Ramjit
KUALA LUMPUR, April 24 (Bernama) -- MCA today launched a blog for consumers to channel their complaints on consumerism.
The blog, http://www.mcaconsumer.blogspot.com, was launched by MCA president Datuk Seri Ong Tee Kiat in conjunction with a consumer awareness campaign jointly organised by the party and the Federation of Malaysian Consumers Associations (Fomca) here today.
"Consumers should know their rights and don't blame on (bad) luck when they are given imitation goods or are cheated," Ong said in his speech.
He also said that with the liberalisation of 27 service sub-sectors, as announced by Prime Minister Datuk Seri Najib Tun Razak recently, there was a need for local operators to enhance the quality of their services to be able to remain competitive.
Meanwhile, MCA head of consumers' bureau, Tian Cheng Liang, said a committee had been set up to evaluate cases to be brought to the Consumers Tribunal.-- BERNAMA
The Launch of The MCA Consumer Awareness Campaign
BERITA BERNAMA ONLINE
Tarikh - 24 April 2009
MCA Lancar Blog Aduan Pengguna
By: Ramjit
KUALA LUMPUR, 24 April (Bernama) -- MCA hari ini melancarkan blog aduan pengguna untuk rakyat menyalurkan aduan berkaitan kepenggunaan.
Blog yang boleh dilayari di http://www.mcaconsumer.blogspot.com. itu dirasmikan Presiden MCA Datuk Seri Ong Tee Keat sempena kempen Kesedaran Pengguna anjuran Biro Perhubungan Pengguna MCA dengan kerjasama Gabungan Persatuan Pengguna Malaysia (Fomca) di sini, Jumaat.
"Rakyat perlu menyedari hak mereka dan tidak boleh mengatakan ia adalah 'nasib' bila memperoleh barang palsu atau ditipu," kata Ong dalam ucapan perasmiannya.
Katanya berikutan liberalisasi 27 sub sektor dalam perkhidmatan seperti yang diumumkan Perdana Menteri Datuk Seri Najib Tun Razak baru-baru ini, pengusaha tempatan perlu meningkatkan mutu perkhidmatan untuk bersaing dengan pengusaha luar dalam memberikan perkhidmatan yang lebih kompetitif.
Pengerusi Biro Perhubungan Pengguna MCA Tian Cheng Liang pula berkata biro itu akan bertindak untuk menyelesaikan aduan yang disalurkan melalui satu jawatankuasa yang ditubuhkan untuk menilai kes yang akan dibawa ke Tribunal Pengguna.
Tarikh - 24 April 2009
MCA Lancar Blog Aduan Pengguna
By: Ramjit
KUALA LUMPUR, 24 April (Bernama) -- MCA hari ini melancarkan blog aduan pengguna untuk rakyat menyalurkan aduan berkaitan kepenggunaan.
Blog yang boleh dilayari di http://www.mcaconsumer.blogspot.com. itu dirasmikan Presiden MCA Datuk Seri Ong Tee Keat sempena kempen Kesedaran Pengguna anjuran Biro Perhubungan Pengguna MCA dengan kerjasama Gabungan Persatuan Pengguna Malaysia (Fomca) di sini, Jumaat.
"Rakyat perlu menyedari hak mereka dan tidak boleh mengatakan ia adalah 'nasib' bila memperoleh barang palsu atau ditipu," kata Ong dalam ucapan perasmiannya.
Katanya berikutan liberalisasi 27 sub sektor dalam perkhidmatan seperti yang diumumkan Perdana Menteri Datuk Seri Najib Tun Razak baru-baru ini, pengusaha tempatan perlu meningkatkan mutu perkhidmatan untuk bersaing dengan pengusaha luar dalam memberikan perkhidmatan yang lebih kompetitif.
Pengerusi Biro Perhubungan Pengguna MCA Tian Cheng Liang pula berkata biro itu akan bertindak untuk menyelesaikan aduan yang disalurkan melalui satu jawatankuasa yang ditubuhkan untuk menilai kes yang akan dibawa ke Tribunal Pengguna.
翁诗杰：政府开放27个服务次领域将能为消费者带来更好的服务
BERNAMA CHINESE NEWS ONLINE
24 APRIL 2009
翁诗杰：政府开放27个服务次领域将能为消费者带来更好的服务
交通部长拿督斯里翁诗杰指出，政府开放27个服务次领域能提升本地国人与外来者的竞争，进而为消费者带来更好的服务。他说，首相拿督斯里纳吉于昨日宣布的政府开放27个服务次领域能影响服务及物品的价格，进而让服务及价格变得更具竞争力，让消费人受益。他说，而且这将使到本国业者必须自我调整，加强自己的能力，才能有效地让消费人得到更好的服务。翁诗杰提醒说，消费人必须懂得自己的权益，若觉得任何不满，可以出来检举或向有关单位投诉。也是马华总会长的翁诗杰今日在金河广场底楼大厅主持“消费人醒觉运动”推介礼及推介马华消费人事务局网站http://www.mcaconsumer.blogspot.com/时如是表示。
翁诗杰披露，首相宣布开放的27个服务次领域中，其中4个领域是由马华担任部长的部门所掌管。该4个部门是翁诗杰带领的交通部、拿督斯里黄燕燕带领的旅游部、马华副总会长拿督江作汉带领的房屋与地方政府部及马华副总会长拿督廖中莱带领的卫生部。
翁诗杰以交通部为例指出，由于很多人都觉得电子验车中心及陆路交通局的服务欠佳，于是在日前特别推介电子验车中心监督委员会和陆路交通局股东委员会，让消费者投诉有门。该两个委员会是作为公众对这两个机构提出投诉和建议的平台，以加强它们的服务。他说：“该两个委员会是由各个领域的人士作为成员，以便能更公正的处理消费人的事务。”
电子验车中心监督委员会的成员包括大马消费人联合会及巴士、罗里协会等，而陆路交通局股东委员会则由非政府组织等组成。除了该两个委员会，其他与消费人息息相关的部门也设有仲裁庭，能方便的解决消费人的争议及纠纷。他说，若消费者有任何问题或不满，也可以到马华消费人事务局网站投诉或提供意见。
24 APRIL 2009
翁诗杰：政府开放27个服务次领域将能为消费者带来更好的服务
交通部长拿督斯里翁诗杰指出，政府开放27个服务次领域能提升本地国人与外来者的竞争，进而为消费者带来更好的服务。他说，首相拿督斯里纳吉于昨日宣布的政府开放27个服务次领域能影响服务及物品的价格，进而让服务及价格变得更具竞争力，让消费人受益。他说，而且这将使到本国业者必须自我调整，加强自己的能力，才能有效地让消费人得到更好的服务。翁诗杰提醒说，消费人必须懂得自己的权益，若觉得任何不满，可以出来检举或向有关单位投诉。也是马华总会长的翁诗杰今日在金河广场底楼大厅主持“消费人醒觉运动”推介礼及推介马华消费人事务局网站http://www.mcaconsumer.blogspot.com/时如是表示。
翁诗杰披露，首相宣布开放的27个服务次领域中，其中4个领域是由马华担任部长的部门所掌管。该4个部门是翁诗杰带领的交通部、拿督斯里黄燕燕带领的旅游部、马华副总会长拿督江作汉带领的房屋与地方政府部及马华副总会长拿督廖中莱带领的卫生部。
翁诗杰以交通部为例指出，由于很多人都觉得电子验车中心及陆路交通局的服务欠佳，于是在日前特别推介电子验车中心监督委员会和陆路交通局股东委员会，让消费者投诉有门。该两个委员会是作为公众对这两个机构提出投诉和建议的平台，以加强它们的服务。他说：“该两个委员会是由各个领域的人士作为成员，以便能更公正的处理消费人的事务。”
电子验车中心监督委员会的成员包括大马消费人联合会及巴士、罗里协会等，而陆路交通局股东委员会则由非政府组织等组成。除了该两个委员会，其他与消费人息息相关的部门也设有仲裁庭，能方便的解决消费人的争议及纠纷。他说，若消费者有任何问题或不满，也可以到马华消费人事务局网站投诉或提供意见。
Thursday, 23 April 2009
Message from The President of MCA 马华总会长演词
Message from
The President of MCA
The President of MCA
I wish to thank the MCA Consumer Affairs Bureau for giving me the privilege to include a message in the Bureau’s blog.
I am pleased to be able to say a few words to the Malaysian economic players such as the manufacturers, service providers, wholesalers, retailers and consumers. Consumers are truly the foundation of any economic landscape as without consumer spending there would be little production and employment opportunities. At the moment consumers are tightening their purse strings to face the uncertain economic climate affecting Malaysia and the world. I would like to urge consumers to spend wisely and buy Malaysian made products so that the country’s import cost can be further reduced and there will be increase in the employment opportunities in the manufacturing and service based sectors in Malaysia.
I would like to appeal to the business sector to give consumers “value for money” apart from conducting their economic activities in fair, professional and ethical manner. The business sectors could help consumers by lowering the prices of goods and services which is continuing to raise due to the increase in the price of fuel and raw materials.
I would like to urge MCA Consumer Affairs Bureau and other consumer related NGOs to instil the importance of consumerism especially during this economic downturn. This will assist consumers to adjust their lifestyles to meet the challenging economic environment. Consumer education is one of the most cost effective methods to overcome economic problems in the national and World economy.
To enable the MCA Consumer Bureau and consumer related NGOs to be an active and effective platform to promote consumer education, I would urge the authorities to look into the aspect of funding consumer education and promotion at all levels starting from the municipal, state and national level.
Thank you.
Dato’ Sri Ong Tee Keat, The President of MCA
I am pleased to be able to say a few words to the Malaysian economic players such as the manufacturers, service providers, wholesalers, retailers and consumers. Consumers are truly the foundation of any economic landscape as without consumer spending there would be little production and employment opportunities. At the moment consumers are tightening their purse strings to face the uncertain economic climate affecting Malaysia and the world. I would like to urge consumers to spend wisely and buy Malaysian made products so that the country’s import cost can be further reduced and there will be increase in the employment opportunities in the manufacturing and service based sectors in Malaysia.
I would like to appeal to the business sector to give consumers “value for money” apart from conducting their economic activities in fair, professional and ethical manner. The business sectors could help consumers by lowering the prices of goods and services which is continuing to raise due to the increase in the price of fuel and raw materials.
I would like to urge MCA Consumer Affairs Bureau and other consumer related NGOs to instil the importance of consumerism especially during this economic downturn. This will assist consumers to adjust their lifestyles to meet the challenging economic environment. Consumer education is one of the most cost effective methods to overcome economic problems in the national and World economy.
To enable the MCA Consumer Bureau and consumer related NGOs to be an active and effective platform to promote consumer education, I would urge the authorities to look into the aspect of funding consumer education and promotion at all levels starting from the municipal, state and national level.
Thank you.
Dato’ Sri Ong Tee Keat, The President of MCA
我感谢马华消费局人事务局特许我在其部落格留言。我感到荣幸，允许我向马来西亚经济团体如制造业、服务业、批发商、零售商和消费群说几句话。消费群是所有经济体的基石，消费减少将导致产品的萎缩而减低就业机会。全球性的经济不确定因素真在影响着马来西亚，消费人已紧缩腰包。我要求消费群体需精明的消费，购买马来西亚制造的商品，以减轻进口负担。促进制造服务领域的就业机会。我呼吁商业领域不仅要令消费人物有所值，还需监督其经济活动是否公平、专业和道德。商家需调低其商品价格，协助消费人面对日益通涨的困境。
我要求马华消费人事务局和其他有关的消费团体(NGO)关注消费主义的重要性。在这经济低迷的时刻，协助消费群体调整本身的生活方式以面对经济困境。
消费人教育是有效方法之一。
要使马华事务局和有关的消费团体(NGO)更有效的促进消费人教育平台。我要求有关的政府机构能够拨款资助消费人教育。消费人教育应从他方上做起，进而至州至国的层次。
马华总会长拿督斯里翁诗杰
Message from The Chairman of MCA Consumer Affairs Bureau 马华消费人事务局主任演词
Message fromThe Chairman of MCA Consumer Affairs Bureau
I am pleased to present the MCA Consumer Affairs Bureau’s blog. The launch of this blog is timely as the current economic economic uncertainty in Malaysia is affecting many consumers and business owners. This blog represents the Bureau’s aspirations to be closer to the hearts of the public of all races and age in assisting them in issues related to consumerism. This blog will be one of the main communication tool for our Bureau to communicate to the public about current consumer issues, the Bureau’s announcements of its events and latest articles and also news related to consumerism.
The National MCA Consumer Affairs Bureau committee for the term 2008-2011 has been formalised recently. As the Chairman of the Bureau I am indeed glad that I have a group of committed team of committee members who are representatives of the MCA Consumer Bureau for all the states in Malaysia working closely with me to achieve the Bureau’s objective. The Bureau’s objective is to be one of the active voices in promoting consumer education to the general public and promote the development of consumerism in Malaysia.
To achieve the objective, one of our Bureau’s main activity will be to focus on strengthening the consumer rights by eradicating the swap and win contest. We are also organising a nationwide road show to promote consumer education to economic players such as manufacturers, service providers, wholesalers, retailers and consumers. We hope that the business owners be able to provide to the consumers goods and services which are high quality yet fair in value.
Our Bureau’s philosophy is to create a harmonious and friendly environment amongst the consumers and business sector by improving the “consumer confidence”. I believe the local goods and services providers are putting more effort and investments in producing high quality Malaysian made products and services. It will directly benefit the consumers when they purchase Malaysian goods and services which are “value for money and high in quality” at par with exported goods and services. The more consumers purchase Malaysian made products and services, the more jobs will be made available.
The Bureau is also focusing on the importance of enforcement and law. I glad that have in our Bureau we have committee members from the legal profession who will assist us in handling consumer complaints and consumer tribunal issues. Enforcement is one of the best effective means to force businesses to comply with laws, regulations and guidelines such as the Tribunal for Consumer Claims Malaysia. The tendency to act only on reports must end. There must be emphasis on preventive action.
Thank you and all the best.
TAN CHENG LIANG
Chairman
MCA Consumer Affairs Bureau
The National MCA Consumer Affairs Bureau committee for the term 2008-2011 has been formalised recently. As the Chairman of the Bureau I am indeed glad that I have a group of committed team of committee members who are representatives of the MCA Consumer Bureau for all the states in Malaysia working closely with me to achieve the Bureau’s objective. The Bureau’s objective is to be one of the active voices in promoting consumer education to the general public and promote the development of consumerism in Malaysia.
To achieve the objective, one of our Bureau’s main activity will be to focus on strengthening the consumer rights by eradicating the swap and win contest. We are also organising a nationwide road show to promote consumer education to economic players such as manufacturers, service providers, wholesalers, retailers and consumers. We hope that the business owners be able to provide to the consumers goods and services which are high quality yet fair in value.
Our Bureau’s philosophy is to create a harmonious and friendly environment amongst the consumers and business sector by improving the “consumer confidence”. I believe the local goods and services providers are putting more effort and investments in producing high quality Malaysian made products and services. It will directly benefit the consumers when they purchase Malaysian goods and services which are “value for money and high in quality” at par with exported goods and services. The more consumers purchase Malaysian made products and services, the more jobs will be made available.
The Bureau is also focusing on the importance of enforcement and law. I glad that have in our Bureau we have committee members from the legal profession who will assist us in handling consumer complaints and consumer tribunal issues. Enforcement is one of the best effective means to force businesses to comply with laws, regulations and guidelines such as the Tribunal for Consumer Claims Malaysia. The tendency to act only on reports must end. There must be emphasis on preventive action.
Thank you and all the best.
TAN CHENG LIANG
Chairman
MCA Consumer Affairs Bureau
我很高兴呈献了马华消费人事务局部落格。马来西亚的经济不确定影响了成千上万的商家和海外群体。设立此部落格是于时并进的。本局部落格的意愿是接近民众，深入到每个种族和阶层，协助他们明白有关消费主义的资讯。此部落格是本局联系公众的主要工具。本局将发表有关消费人事务的最新资讯，消费条例与消费公众共享。
2008年至2011年度全国马华消费人事务局委员会已经成立。身为委员会主席，我感到幸慰我拥有一个献身的团队。代表着全国各州的委员和我一起工作，以完成马华消费人事务局的使命。本局的宗旨是扮演有效的角色，促进公众消费人的教育，建立有消费人意识的马来西亚。
要完成这使命，本局的主要活动是聚焦在加强消费人权益上。我们将组织一组全国性巡回车队推广消费人教育至经济团体如制造业、服务业、批发商、零售商和消费人。我们期望所有商家能提高服务，供应品质好价格公平的商品给消费人。
我们的理念是创造一个商家和消费人的友善、亲和的环境，促进消费信心。我相信本地商品和服务业者会更积极的生产高品质的马来西亚制造的商品，提供更完美的服务。这将使消费人直接受惠购买马来西亚商品，将促进越多的工作岗位。
本局也注意到法制的重要性。我很幸慰本局委员会拥有法律界的专业人士。他们将协助消费人处理投诉，法律新的问题。法律行动将有效的迫使商家遵守法律，遵从消费人仲裁庭的指令。这将使商人有警惕的作用，保护消费人的权益。
马华中央消费人事务局主任陈清凉同志
Press Release on the Official Launch of The Consumer Awareness Campaign on 24/4/09
MCA NATIONAL CONSUMER AFFAIRS BUREAU - PRESS RELEASE
Date of release – 24.4.2009
Issued by – NATIONAL MCA CONSUMER AFFAIRS BUREAU
Purpose of the press conference -THE OFFICIAL LAUNCH OF THE CONSUMER AWARENESS CAMPAIGN
Organiser - NATIONAL MCA CONSUMER AFFAIRS BUREAU
Details of the Launch - Date – Friday, 24 April 2009
Time – 11.30am – 2.00pm
Venue – Concourse Level, Sungai Wang Plaza, KL.
During this current economic turbulence worldwide, Malaysia is much affected by this economic crisis. For this, it is timely that the MCA National Consumer Affairs Bureau is formalised. We are determined to be steadfast in aggressively moving forward the importance and create an impact in the consumer awareness in Malaysia.
The National MCA Consumer Affairs Bureau for the term of 2008-2011 has been formalised recently. The committee is headed by YB Tan Cheng Liang, the current MCA Wanita National Organising Secretary, MCA Central Committee and the Chairman of the Penang Post Authority. The office bearers in this National Bureau consist of respective chairman and deputy chairman of the MCA Consumer Affairs Bureau from different states within Malaysia.
The official launching of the consumer awareness campaign is the Bureau’s first event to kick start the Bureau’s nationwide roadshow in Malaysia to promote the importance of consumer awareness to the public.
In line with the spirit of Barisan Nasional. MCA being one of the main component party in BN. The launch of the consumer awareness campaign organise by the Bureau will be a multiracial event representing the harmonious values and spirit of “muhibah” in Malaysia. The campaign will be open to all races without age barrier.
One of the MCA main thrust to rejuvenate and reform the Party is to focus on current issues such as consumer affairs issues which is closely linked to economic issues, which directly affects the livelihood of many Malaysians. Currently, Malaysia is no exception to the rest of the world is facing the economic uncertainty. Malaysian businesses and consumers will be greatly affected by the economic downturn, therefore it is timely that the MCA National Consumer Affairs Bureau organise the consumer awareness campaign to provide effective advice and solutions to assist consumer in protecting their rights so that they can survive this economic downturn.
The campaign will also be a “platform” to bring together NGOS, SMEs, academics, professionals, policy makers and consumers to share their interests, concerns and experience in terms of consumerism practices in Malaysia during this economic uncertainties.
We are proud that the MCA President, Dato’ Sri Ong Tee Keat has officially launched the consumer awareness campaign. One of the VIP guest in the launch will FOMCA President, Datuk Marimuthu Nadason.
We are delighted that the Kementerian Perdagagan Dalam Negeri Dan Hal Ehwal Penggguna is participating with us today in this launch and the Ministry is playing a positive role in supporting this Bureau in its activities to promote consumerism practice in Malaysia.
As for FOMCA, we are glad that FOMCA has shown positive support to jointly collaborate with us in our activities to promote the consumer rights in Malaysia.
For the launch we would like to acknowledge that the main event sponsor is Sungai Wang Plaza who have come forward to sponsor this meaningful event.
Speech by The President MCA
I wish to thank the MCA Consumer Affairs Bureau for giving me the privilege to include a message in the Bureau’s blog.
I am pleased to be able to say a few words to the Malaysian economic players such as the manufacturers, service providers, wholesalers, retailers and consumers. Consumers are truly the foundation of any economic landscape as without consumer spending there would be little production and employment opportunities. At the moment consumers are tightening their purse strings to face the uncertain economic climate affecting Malaysia and the world. I would like to urge consumers to spend wisely and buy Malaysian made products so that the country’s import cost can be further reduced and there will be increase in the employment opportunities in the manufacturing and service based sectors in Malaysia.
I would like to appeal to the business sector to give consumers “value for money” apart from conducting their economic activities in fair, professional and ethical manner. The business sectors could help consumers by lowering the prices of goods and services which is continuing to raise due to the increase in the price of fuel and raw materials.
I would like to urge MCA Consumer Affairs Bureau and other consumer related NGOs to instil the importance of consumerism especially during this economic downturn. This will assist consumers to adjust their lifestyles to meet the challenging economic environment. Consumer education is one of the most cost effective methods to overcome economic problems in the national and World economy.
To enable the MCA Consumer Bureau and consumer related NGOs to be an active and effective platform to promote consumer education, I would urge the authorities to look into the aspect of funding consumer education and promotion at all levels starting from the municipal, state and national level.
Thank you.
Dato’ Sri Ong Tee Keat
The President of MCA
Speech by the Chairman of the MCA Consumer Affairs Bureau
I am pleased to present the MCA Consumer Affairs Bureau’s blog. The launch of this blog is timely as the current economic economic uncertainty in Malaysia is affecting many consumers and business owners. This blog represents the Bureau’s aspirations to be closer to the hearts of the public of all races and age in assisting them in issues related to consumerism. This blog will be one of the main communication tool for our Bureau to communicate to the public about current consumer issues, the Bureau’s announcements of its events and latest articles and also news related to consumerism.
The National MCA Consumer Affairs Bureau committee for the term 2008-2011 has been formalised recently. As the Chairman of the Bureau I am indeed glad that I have a group of committed team of committee members who are representatives of the MCA Consumer Bureau for all the states in Malaysia working closely with me to achieve the Bureau’s objective. The Bureau’s objective is to be one of the active voices in promoting consumer education to the general public and promote the development of consumerism in Malaysia.
To achieve the objective, one of our Bureau’s main activity will be to focus on strengthening the consumer rights by eradicating the swap and win contest. We are also organising a nationwide road show to promote consumer education to economic players such as manufacturers, service providers, wholesalers, retailers and consumers. We hope that the business owners be able to provide to the consumers goods and services which are high quality yet fair in value.
Our Bureau’s philosophy is to create a harmonious and friendly environment amongst the consumers and business sector by improving the “consumer confidence”. I believe the local goods and services providers are putting more effort and investments in producing high quality Malaysian made products and services. It will directly benefit the consumers when they purchase Malaysian goods and services which are “value for money and high in quality” at par with exported goods and services. The more consumers purchase Malaysian made products and services, the more jobs will be made available.
The Bureau is also focusing on the importance of enforcement and law. I glad that have in our Bureau we have committee members from the legal profession who will assist us in handling consumer complaints and consumer tribunal issues. Enforcement is one of the best effective means to force businesses to comply with laws, regulations and guidelines such as the Tribunal for Consumer Claims Malaysia. The tendency to act only on reports must end. There must be emphasis on preventive action.
Thank you and all the best.
TAN CHENG LIANG
Chairman
MCA Consumer Affairs Bureau
For more information contact
MDM TAN CHENG LIANG
BUREAU CHAIRMAN AND EVENT ORGANISING CHAIRMAN
Handphone – 019 445 7631
Email – tanchengliang@penangport.gov.my
MISS JESSICA LAI MAY KUM ( 黎美君 )
EVENT PROGRAMME COORDINATOR and
MCA NATIONAL CONSUMER AFFAIRS COMMITTEE MEMBER
Handphone – 012 203 9028
Email – jezlai@yahoo.com
Miss Hoo Huy Sean
Event Committee
Handphone – 012 694 9336
Email – huysean@mca.org.my
Date of release – 24.4.2009
Issued by – NATIONAL MCA CONSUMER AFFAIRS BUREAU
Purpose of the press conference -THE OFFICIAL LAUNCH OF THE CONSUMER AWARENESS CAMPAIGN
Organiser - NATIONAL MCA CONSUMER AFFAIRS BUREAU
Details of the Launch - Date – Friday, 24 April 2009
Time – 11.30am – 2.00pm
Venue – Concourse Level, Sungai Wang Plaza, KL.
During this current economic turbulence worldwide, Malaysia is much affected by this economic crisis. For this, it is timely that the MCA National Consumer Affairs Bureau is formalised. We are determined to be steadfast in aggressively moving forward the importance and create an impact in the consumer awareness in Malaysia.
The National MCA Consumer Affairs Bureau for the term of 2008-2011 has been formalised recently. The committee is headed by YB Tan Cheng Liang, the current MCA Wanita National Organising Secretary, MCA Central Committee and the Chairman of the Penang Post Authority. The office bearers in this National Bureau consist of respective chairman and deputy chairman of the MCA Consumer Affairs Bureau from different states within Malaysia.
The official launching of the consumer awareness campaign is the Bureau’s first event to kick start the Bureau’s nationwide roadshow in Malaysia to promote the importance of consumer awareness to the public.
In line with the spirit of Barisan Nasional. MCA being one of the main component party in BN. The launch of the consumer awareness campaign organise by the Bureau will be a multiracial event representing the harmonious values and spirit of “muhibah” in Malaysia. The campaign will be open to all races without age barrier.
One of the MCA main thrust to rejuvenate and reform the Party is to focus on current issues such as consumer affairs issues which is closely linked to economic issues, which directly affects the livelihood of many Malaysians. Currently, Malaysia is no exception to the rest of the world is facing the economic uncertainty. Malaysian businesses and consumers will be greatly affected by the economic downturn, therefore it is timely that the MCA National Consumer Affairs Bureau organise the consumer awareness campaign to provide effective advice and solutions to assist consumer in protecting their rights so that they can survive this economic downturn.
The campaign will also be a “platform” to bring together NGOS, SMEs, academics, professionals, policy makers and consumers to share their interests, concerns and experience in terms of consumerism practices in Malaysia during this economic uncertainties.
We are proud that the MCA President, Dato’ Sri Ong Tee Keat has officially launched the consumer awareness campaign. One of the VIP guest in the launch will FOMCA President, Datuk Marimuthu Nadason.
We are delighted that the Kementerian Perdagagan Dalam Negeri Dan Hal Ehwal Penggguna is participating with us today in this launch and the Ministry is playing a positive role in supporting this Bureau in its activities to promote consumerism practice in Malaysia.
As for FOMCA, we are glad that FOMCA has shown positive support to jointly collaborate with us in our activities to promote the consumer rights in Malaysia.
For the launch we would like to acknowledge that the main event sponsor is Sungai Wang Plaza who have come forward to sponsor this meaningful event.
Speech by The President MCA
I wish to thank the MCA Consumer Affairs Bureau for giving me the privilege to include a message in the Bureau’s blog.
I am pleased to be able to say a few words to the Malaysian economic players such as the manufacturers, service providers, wholesalers, retailers and consumers. Consumers are truly the foundation of any economic landscape as without consumer spending there would be little production and employment opportunities. At the moment consumers are tightening their purse strings to face the uncertain economic climate affecting Malaysia and the world. I would like to urge consumers to spend wisely and buy Malaysian made products so that the country’s import cost can be further reduced and there will be increase in the employment opportunities in the manufacturing and service based sectors in Malaysia.
I would like to appeal to the business sector to give consumers “value for money” apart from conducting their economic activities in fair, professional and ethical manner. The business sectors could help consumers by lowering the prices of goods and services which is continuing to raise due to the increase in the price of fuel and raw materials.
I would like to urge MCA Consumer Affairs Bureau and other consumer related NGOs to instil the importance of consumerism especially during this economic downturn. This will assist consumers to adjust their lifestyles to meet the challenging economic environment. Consumer education is one of the most cost effective methods to overcome economic problems in the national and World economy.
To enable the MCA Consumer Bureau and consumer related NGOs to be an active and effective platform to promote consumer education, I would urge the authorities to look into the aspect of funding consumer education and promotion at all levels starting from the municipal, state and national level.
Thank you.
Dato’ Sri Ong Tee Keat
The President of MCA
Speech by the Chairman of the MCA Consumer Affairs Bureau
I am pleased to present the MCA Consumer Affairs Bureau’s blog. The launch of this blog is timely as the current economic economic uncertainty in Malaysia is affecting many consumers and business owners. This blog represents the Bureau’s aspirations to be closer to the hearts of the public of all races and age in assisting them in issues related to consumerism. This blog will be one of the main communication tool for our Bureau to communicate to the public about current consumer issues, the Bureau’s announcements of its events and latest articles and also news related to consumerism.
The National MCA Consumer Affairs Bureau committee for the term 2008-2011 has been formalised recently. As the Chairman of the Bureau I am indeed glad that I have a group of committed team of committee members who are representatives of the MCA Consumer Bureau for all the states in Malaysia working closely with me to achieve the Bureau’s objective. The Bureau’s objective is to be one of the active voices in promoting consumer education to the general public and promote the development of consumerism in Malaysia.
To achieve the objective, one of our Bureau’s main activity will be to focus on strengthening the consumer rights by eradicating the swap and win contest. We are also organising a nationwide road show to promote consumer education to economic players such as manufacturers, service providers, wholesalers, retailers and consumers. We hope that the business owners be able to provide to the consumers goods and services which are high quality yet fair in value.
Our Bureau’s philosophy is to create a harmonious and friendly environment amongst the consumers and business sector by improving the “consumer confidence”. I believe the local goods and services providers are putting more effort and investments in producing high quality Malaysian made products and services. It will directly benefit the consumers when they purchase Malaysian goods and services which are “value for money and high in quality” at par with exported goods and services. The more consumers purchase Malaysian made products and services, the more jobs will be made available.
The Bureau is also focusing on the importance of enforcement and law. I glad that have in our Bureau we have committee members from the legal profession who will assist us in handling consumer complaints and consumer tribunal issues. Enforcement is one of the best effective means to force businesses to comply with laws, regulations and guidelines such as the Tribunal for Consumer Claims Malaysia. The tendency to act only on reports must end. There must be emphasis on preventive action.
Thank you and all the best.
TAN CHENG LIANG
Chairman
MCA Consumer Affairs Bureau
For more information contact
MDM TAN CHENG LIANG
BUREAU CHAIRMAN AND EVENT ORGANISING CHAIRMAN
Handphone – 019 445 7631
Email – tanchengliang@penangport.gov.my
MISS JESSICA LAI MAY KUM ( 黎美君 )
EVENT PROGRAMME COORDINATOR and
MCA NATIONAL CONSUMER AFFAIRS COMMITTEE MEMBER
Handphone – 012 203 9028
Email – jezlai@yahoo.com
Miss Hoo Huy Sean
Event Committee
Handphone – 012 694 9336
Email – huysean@mca.org.my
挚诚邀请出席马华消费人醒觉运动-24/4，吉隆坡金河广场低楼
Cordially invite to attend the Launching Ceremony of the Consumer Awareness Campaign
List of Consumer Affairs Committee Member 2008-2011消费人事物局委员名单
Central Committee 中央委员
Chief主任：陈清凉 Tan Cheng Liang 019-445 7631
State Bureau Head各州局主任：
Selangor雪兰莪：符天来 019-211 5829
Wilayah 直辖区：丘应权 Chew Yin Keen 012-280 1188
（副）林抒萍 012-219 3881
（副）邓海强 012-226 2228
N. Sembilan森美兰：萧日春 Siow Chik Choon 012-369 7278
（副）薛智义 Seet Tee Qee 012-616 1294
（副）郑金德 Tee Kim Teck 013-620 9821
Melaka马六甲：周伟健律师 Chew Wee Kian 012-623 7983
（副）何秀玲 Ho Lai Chau 017-672 1611
（副）颜永贵 Gan Eng Kui 012-673 8306
Johor柔佛：YB宋乃顺 YB Tang Nai Soon 012-7620666
（副）陈惠国 Tan Hwee Kok 012-700 1238
Perlis玻璃市：庄聪坛 Ch'ng Chong Zoa 012-461 2443
Penang槟城：严文隆 David Yim Boon Leong 012-480 2725
（副）吴瑞音 Goh Fwee Eim 016-481 1899
Perak霹雳：张国强 Chang Gwo Chyang 019-5588 551
Pahang彭亨：拿督胡逢德 Dato' Ow Hong Kiak 017-981 6677
（副）罗启文 Low Kai Wah 019-988 0500
（副）张玉裘 Cheong Yok Kaw 013-908 1522
Terengganu登嘉楼：陈文洽 Tan Boon Hiap 019-934 3189
Kelantan吉兰丹：李春遴 Lee Chuen Ling 019-9393 663
Sabah沙巴：拿督曾旭宏 Datuk Teah Heok Kuin 012-8131313
（副）叶庆华 Marco Yap Kheng Fah 012-2052025
Member委员：陆奕晖 Loke Yee Fee 012-200 1988
黎美君 Jessica Lai May Kum 012-203 9028
Youth马青
Chief主任：侯振德 Haw Chin Teck 012-2970259
Deputy 副主任：柯松达 Kua Song Tuck 016-7177661
Deputy副主任：林祖武 Lim Chou Bu 017-3190777
Perak霹雳：王进明 Ong Cheng Beng
Selangor雪兰莪：黄国龙 Wong Kok Loong 016-3327763
Pahang彭亨：钟天送 Chong Tian Sang 019-9484922
Kelantan吉兰丹：张端维 014-2137233
Johor柔佛：杜建华 Toh Kian Hwa 012-2271099
Kedah吉打：林文议 012-4703333
Melaka马六甲：唐友德 Tong Yeo Teck 012-6123887
N. Sembilan森美兰：叶玉强 Yap Nyook Keong 012-2754333
Penang槟城：冯志明 Fong Chee Meng 012-4597041
Perlis玻璃市：华德享 Hwa Teik Keong 012-4772169
Sabah沙巴：李伟雄 Jeremy George Lee 016-8331668
Terengganu登嘉楼：陈明源 Ding Meng Guan 012-9896268
Wilayah直辖区：刘毅 Lew Yih 017-888 1852
Member委员：宋乃顺 Tang Nai Soon 012-7620666
郑锦昌 Tay Kim Chong 014-3384066
Wanita妇女组
Chief主任：陈姝娟 Tan Choo Kuan 012-512 6870
Deputy副主任：梁小琴 Leong Siew Kam 017-875 3823
Perak霹雳：Ung Soh Kim 012-515 6487
Selangor雪兰莪：Fong Sow Leng 019-321 6785
Pahang彭亨：黄丽华 019-989 9481
Kelantan吉兰丹：-
Johor柔佛：Ong Lin Soon 012-654 4693
Kedah吉打：Low Mui Keow 019-466 6616
Melaka马六甲：Ho Lai Chau 017-672 1611
N Sembilan森美兰：刘蓉娥 019-620 1619
Penang槟城：张君玲 06-454 7591
Perlis玻璃市：-
Sabah沙巴：Lim Tho 04-976 1162
Terengganu登嘉楼： 刘明秋 012-981 0333
Wilayah直辖区：邓业娇 019-330 7207
Chief主任：陈清凉 Tan Cheng Liang 019-445 7631
State Bureau Head各州局主任：
Selangor雪兰莪：符天来 019-211 5829
Wilayah 直辖区：丘应权 Chew Yin Keen 012-280 1188
（副）林抒萍 012-219 3881
（副）邓海强 012-226 2228
N. Sembilan森美兰：萧日春 Siow Chik Choon 012-369 7278
（副）薛智义 Seet Tee Qee 012-616 1294
（副）郑金德 Tee Kim Teck 013-620 9821
Melaka马六甲：周伟健律师 Chew Wee Kian 012-623 7983
（副）何秀玲 Ho Lai Chau 017-672 1611
（副）颜永贵 Gan Eng Kui 012-673 8306
Johor柔佛：YB宋乃顺 YB Tang Nai Soon 012-7620666
（副）陈惠国 Tan Hwee Kok 012-700 1238
Perlis玻璃市：庄聪坛 Ch'ng Chong Zoa 012-461 2443
Penang槟城：严文隆 David Yim Boon Leong 012-480 2725
（副）吴瑞音 Goh Fwee Eim 016-481 1899
Perak霹雳：张国强 Chang Gwo Chyang 019-5588 551
Pahang彭亨：拿督胡逢德 Dato' Ow Hong Kiak 017-981 6677
（副）罗启文 Low Kai Wah 019-988 0500
（副）张玉裘 Cheong Yok Kaw 013-908 1522
Terengganu登嘉楼：陈文洽 Tan Boon Hiap 019-934 3189
Kelantan吉兰丹：李春遴 Lee Chuen Ling 019-9393 663
Sabah沙巴：拿督曾旭宏 Datuk Teah Heok Kuin 012-8131313
（副）叶庆华 Marco Yap Kheng Fah 012-2052025
Member委员：陆奕晖 Loke Yee Fee 012-200 1988
黎美君 Jessica Lai May Kum 012-203 9028
Youth马青
Chief主任：侯振德 Haw Chin Teck 012-2970259
Deputy 副主任：柯松达 Kua Song Tuck 016-7177661
Deputy副主任：林祖武 Lim Chou Bu 017-3190777
Perak霹雳：王进明 Ong Cheng Beng
Selangor雪兰莪：黄国龙 Wong Kok Loong 016-3327763
Pahang彭亨：钟天送 Chong Tian Sang 019-9484922
Kelantan吉兰丹：张端维 014-2137233
Johor柔佛：杜建华 Toh Kian Hwa 012-2271099
Kedah吉打：林文议 012-4703333
Melaka马六甲：唐友德 Tong Yeo Teck 012-6123887
N. Sembilan森美兰：叶玉强 Yap Nyook Keong 012-2754333
Penang槟城：冯志明 Fong Chee Meng 012-4597041
Perlis玻璃市：华德享 Hwa Teik Keong 012-4772169
Sabah沙巴：李伟雄 Jeremy George Lee 016-8331668
Terengganu登嘉楼：陈明源 Ding Meng Guan 012-9896268
Wilayah直辖区：刘毅 Lew Yih 017-888 1852
Member委员：宋乃顺 Tang Nai Soon 012-7620666
郑锦昌 Tay Kim Chong 014-3384066
Wanita妇女组
Chief主任：陈姝娟 Tan Choo Kuan 012-512 6870
Deputy副主任：梁小琴 Leong Siew Kam 017-875 3823
Perak霹雳：Ung Soh Kim 012-515 6487
Selangor雪兰莪：Fong Sow Leng 019-321 6785
Pahang彭亨：黄丽华 019-989 9481
Kelantan吉兰丹：-
Johor柔佛：Ong Lin Soon 012-654 4693
Kedah吉打：Low Mui Keow 019-466 6616
Melaka马六甲：Ho Lai Chau 017-672 1611
N Sembilan森美兰：刘蓉娥 019-620 1619
Penang槟城：张君玲 06-454 7591
Perlis玻璃市：-
Sabah沙巴：Lim Tho 04-976 1162
Terengganu登嘉楼： 刘明秋 012-981 0333
Wilayah直辖区：邓业娇 019-330 7207
Wednesday, 22 April 2009
「消费者的权利」和「消费者的义务」
在消费者团体当中，有带政治色彩的，也有拥有很强的思想体系的。把消费者运动当做一种手段来增加支持者的团体也不少。同时，制造公害问题的企业在幕后支持的消费者关联团体说少也不少。 马华消费人事务局虽是带有政治色彩，但我们不拘意识形态，不牵涉思想体系，不被特定的企业左右，不利用消费者运动做为一种手段，也不会与企业对立，纯粹只把人类最大的课题(消費者問題、環境問題)当做我们考虑行动的主要目标。
好像很久都没有呼喊「消费者的权利」了，至今的消费者运动很多都是在主张消费者的权利，我们想只主张消费者的权利的战斗，现在应该是成为历史的时候了。我们的社会把关于「消费者的义务」的自觉和履行，好像都给搁置了。我们觉得在推行「消费者的权利」运动的同时伴随「义务的履行」是必要的。所以我们认为必须主张「消费者的权利」的同时，也履行「消费者的义务」。
在我们使用商品之后所留下的垃圾，要如何去处理它而又不会污染地球和保证「环境的保全」de问题，我们想这不必多说也是消费者的义务之一。向企業要求制造和销售对环境无害的商品也是消費者的另一个义务。更深入一点，优良企业的增加和优良商品的增加是我们的期待，只支持优良企业和购卖优良商品也是消费者的义务之一。
除了以上所谈的以外，我想还有很多消费者义务的存在。有一点要在这里特别强调的是，只考虑权利的先行，而对义务不太慎重考虑的消费者运动应该要马上修正过来。最好能把它变成消费者运动的历史。 期待企业能向消费者提供好的商品和服务是企业和消费者的共同愿望，形成企业和消费者对立构造絶対不是俩者的共同目的。
我们认识到，不牵涉思想体系，没有隐藏议程的消费者团体的成立是必要的。因此，马华消费人事务局将通过消费者运动来推行「环境保护」和「食品安全」。 我们把「从能做到的事，一件一件去做」当作是我们的口令，一边用力踩大地一步一步一边一边的开展消费者运动的活动。
马华加埔区巴生市区支会
好像很久都没有呼喊「消费者的权利」了，至今的消费者运动很多都是在主张消费者的权利，我们想只主张消费者的权利的战斗，现在应该是成为历史的时候了。我们的社会把关于「消费者的义务」的自觉和履行，好像都给搁置了。我们觉得在推行「消费者的权利」运动的同时伴随「义务的履行」是必要的。所以我们认为必须主张「消费者的权利」的同时，也履行「消费者的义务」。
在我们使用商品之后所留下的垃圾，要如何去处理它而又不会污染地球和保证「环境的保全」de问题，我们想这不必多说也是消费者的义务之一。向企業要求制造和销售对环境无害的商品也是消費者的另一个义务。更深入一点，优良企业的增加和优良商品的增加是我们的期待，只支持优良企业和购卖优良商品也是消费者的义务之一。
除了以上所谈的以外，我想还有很多消费者义务的存在。有一点要在这里特别强调的是，只考虑权利的先行，而对义务不太慎重考虑的消费者运动应该要马上修正过来。最好能把它变成消费者运动的历史。 期待企业能向消费者提供好的商品和服务是企业和消费者的共同愿望，形成企业和消费者对立构造絶対不是俩者的共同目的。
我们认识到，不牵涉思想体系，没有隐藏议程的消费者团体的成立是必要的。因此，马华消费人事务局将通过消费者运动来推行「环境保护」和「食品安全」。 我们把「从能做到的事，一件一件去做」当作是我们的口令，一边用力踩大地一步一步一边一边的开展消费者运动的活动。
马华加埔区巴生市区支会
“刮刮樂禁錮我逼簽名”‧婦女刷卡6000買到便宜貨
（霹靂‧怡保）“刮刮樂”集團欺騙方式層出不窮，手法越來越強硬，受害者如不簽收貨單據將被“禁錮”，遭軟硬兼施強迫以高價買下比市價貴一倍以上的貨品。
一名來自金寶的婦女早前帶著3名年齡介於4歲至9歲的兒子，到怡保一家霸市購物後，在步行去取車途中，被“刮刮樂”推銷員糾纏，並告訴她抽中送出的神秘禮物，惟須跟他們到附近的辦公室領獎。
這名女事主是30歲的印尼華僑羅雅妹，她今日（週三，4月22日）向負責霹靂州消費人事務的行政議員拿督馬漢順說出被騙的經過，並提醒其他人提高警惕。
她說，當時她以為要領取購物送出的禮品，不料對方卻指有關神秘禮物中包括轎車、現金、飛機票和電單車，因此要先交一筆贊助費。
“在講解過程中，對方拿了我的一張信用卡，說要查看刷卡數額是否足夠給贊助費，當時我並沒有答應對方要出錢買下任何物品；可是對方竟用我的卡刷了約6000令吉。”
她表示，開始時對方說她會抽中汽車，因而一定要先付贊助費；後來卻說不肯定，她就拒絕付錢，可是對方卻說她的卡已過賬了，她必須收下所抽中的獎品。
與3兒子被關房內她說，當她堅持不簽一份收貨單和信用卡收據，對方將她和3名兒子關在一間房裡，並說如不簽名就不可離開。
“我們在房裡從中午12時許待到下午3時許，後來兒子一直吵口渴和肚子餓，我惟有屈服簽下單據。”
她指出，在整個過程中，她發現自己被欺騙和被迫買下高出市價一倍以上的貨品，包括按摩器、針車、電子爐、玉床褥和微波爐等，這些物品在外面的市價是約2000令吉。
馬漢順：改公司名再行騙
馬漢順說，去年霹州國內貿易及消費局共接獲421宗這類投訴，平均每天超過一宗；這家公司也曾數次被投訴，當局曾向這間公司採取吊銷執照行動，不料這集團以另一家公司名字繼續活動。
馬漢順提醒公眾人士提高警惕，千萬不要跟刮刮樂的人去他們的辦公室，以免對方有機會下手。
事主可上仲裁庭討公道
可將案件帶上仲裁庭解決，當局可援引1999消費人保護法令對付涉及行騙的公司；一旦罪成，行騙者可被罰款不超過5000或坐牢不超過2年，或兩者兼施。
在另一法令，即1993年直銷法令25（4）條文下，一旦罪成可被罰款不超過2萬5000令吉或坐牢不超過3年，或兩者兼施。
一名來自金寶的婦女早前帶著3名年齡介於4歲至9歲的兒子，到怡保一家霸市購物後，在步行去取車途中，被“刮刮樂”推銷員糾纏，並告訴她抽中送出的神秘禮物，惟須跟他們到附近的辦公室領獎。
這名女事主是30歲的印尼華僑羅雅妹，她今日（週三，4月22日）向負責霹靂州消費人事務的行政議員拿督馬漢順說出被騙的經過，並提醒其他人提高警惕。
她說，當時她以為要領取購物送出的禮品，不料對方卻指有關神秘禮物中包括轎車、現金、飛機票和電單車，因此要先交一筆贊助費。
“在講解過程中，對方拿了我的一張信用卡，說要查看刷卡數額是否足夠給贊助費，當時我並沒有答應對方要出錢買下任何物品；可是對方竟用我的卡刷了約6000令吉。”
她表示，開始時對方說她會抽中汽車，因而一定要先付贊助費；後來卻說不肯定，她就拒絕付錢，可是對方卻說她的卡已過賬了，她必須收下所抽中的獎品。
與3兒子被關房內她說，當她堅持不簽一份收貨單和信用卡收據，對方將她和3名兒子關在一間房裡，並說如不簽名就不可離開。
“我們在房裡從中午12時許待到下午3時許，後來兒子一直吵口渴和肚子餓，我惟有屈服簽下單據。”
她指出，在整個過程中，她發現自己被欺騙和被迫買下高出市價一倍以上的貨品，包括按摩器、針車、電子爐、玉床褥和微波爐等，這些物品在外面的市價是約2000令吉。
馬漢順：改公司名再行騙
馬漢順說，去年霹州國內貿易及消費局共接獲421宗這類投訴，平均每天超過一宗；這家公司也曾數次被投訴，當局曾向這間公司採取吊銷執照行動，不料這集團以另一家公司名字繼續活動。
馬漢順提醒公眾人士提高警惕，千萬不要跟刮刮樂的人去他們的辦公室，以免對方有機會下手。
事主可上仲裁庭討公道
可將案件帶上仲裁庭解決，當局可援引1999消費人保護法令對付涉及行騙的公司；一旦罪成，行騙者可被罰款不超過5000或坐牢不超過2年，或兩者兼施。
在另一法令，即1993年直銷法令25（4）條文下，一旦罪成可被罰款不超過2萬5000令吉或坐牢不超過3年，或兩者兼施。
抽中汽車帶回無用產品‧阿婆被騙5000養老金
（霹靂‧怡保）阿婆在街上遇見“刮刮樂”推銷員，告訴阿婆抽中汽車，再叫阿婆先付4900令吉的“廣告費”，阿婆聽後自動提錢給對方，過後帶回家的是5種不能使用的產品，令阿婆直呼被騙，損失了養老金！住在怡保花園陳女士（64歲）今日（週三，4月22日）親自到《星洲日報》怡保採訪部投訴說，她和丈夫於4月18日在吉靈當商場繳付電話費時，在路旁遇見兩名年輕男子叫她抽獎，給她一個圓圓的鏡子，叫她轉一轉，過後指她中了一輛威拉汽車。
須付4900廣告費
“他們說我中獎，要付4900令吉廣告費，於是我就去銀行提出4500令吉，另給400令吉現金，一共是4900令吉。”
“可是，後來他們改口說我抽到的號碼是13號，獎品是玉石床、針車、按摩機、濾水器和電磁爐，我和丈夫覺得不妥，於是跟他們爭執起來，對方的語氣也很不客氣。”
她表示，她把獎品帶回家，發現這些獎品都不能使用，令她自覺糊塗，也不明白為甚麼自己會“自投羅網”上當，虧掉了她的養老金。
“這些錢是我的養老本，足以應付我4年的屋子租金，現在沒有了……我都不知道為何自己這麼傻，會聽信他們的話。”
她希望其他婦女們要小心提防這些推銷員，最好對他們不理不睬，就不會造成損失。
須付4900廣告費
“他們說我中獎，要付4900令吉廣告費，於是我就去銀行提出4500令吉，另給400令吉現金，一共是4900令吉。”
“可是，後來他們改口說我抽到的號碼是13號，獎品是玉石床、針車、按摩機、濾水器和電磁爐，我和丈夫覺得不妥，於是跟他們爭執起來，對方的語氣也很不客氣。”
她表示，她把獎品帶回家，發現這些獎品都不能使用，令她自覺糊塗，也不明白為甚麼自己會“自投羅網”上當，虧掉了她的養老金。
“這些錢是我的養老本，足以應付我4年的屋子租金，現在沒有了……我都不知道為何自己這麼傻，會聽信他們的話。”
她希望其他婦女們要小心提防這些推銷員，最好對他們不理不睬，就不會造成損失。
资料来源：星洲日报
Saturday, 18 April 2009
消費情資：馬華消聯攜手 點醒消費人
THE ORIENTAL DAILY NEWSPAPER ( 18.4.2009)
消費情資：馬華消聯攜手 點醒消費人蔡青翰
消費人權益、購買商品需知、產品質量、售後服務、索償等問題，在報章上常有聽聞，但在我國卻以英文源流的消費人對消費意識較敏感，作為面向受華文教育消費人的馬華消費人事務局，除了提供更多以華文消費資訊，也成為第一個與馬來西亞消費人聯合總會合作的政黨。
政黨的創立是為了組政，而組政最重要的目的是為了解決民瘼，馬華在過去處理民眾事務以公共服務投訴局為主，近期婦女援助局及消費人事務局也加入服務行列，以回歸馬華創黨時以人民福利為主的目標。
在我國以華文為媒介語的消費人事務機構並不多，華裔對仲裁庭或消費知識認識也不高，因此經過品牌重塑的馬華消費人事務局，將在原有基礎上進一步加強，擴大服務範圍，甚至成為一個影響政府政策的機構。
在馬華黨選後受委為消費人事務局主任的馬華中委陳清涼坦言，受華文教育的華人對消費意識和醒覺仍不足夠，就如刮刮樂問題，這10多年所騙取的金額達上億令吉，甚至有專業人士也上當。
「很多人在碰到貨不對辦時總是自嘆倒楣，沒人想過索償，也覺得麻煩，找商家又擔心不認帳，一些人可能不知道這些東西也能索償。」
於此，馬華消費人事務局將公開受理消費人投訴、協助消費人向相關仲裁庭投報，跟進案情發展。同時也會與馬來西亞消費人聯合會緊密合作。
辦座談會加強意識
在我國，跟消費人相關的仲裁庭包括消費人索償仲裁庭、金融仲裁局、購屋者索償仲裁庭，國內貿易與消費人事務部的電郵投訴管道、國家銀行連線投訴部等。
不過，陳清涼說，馬華消費人事務局不會重複其他非政府組織的工作，例如消費人聯合會已設有一個全國消費人投訴中心，因此馬華在接獲消費人投訴後會把這些投訴轉交給他們，由他們跟進處理。
「畢竟我們不是全職，因此就善用他們（消費人聯合會）的資源，馬華提供的是華文管道。」
馬華消費人事務局過去僅通過舉辦座談會加強市民的消費意識，但重塑後，該局希望通過影響政府政策，糾正那些不利人民發展的短、中、長期的政策。
「我們每州都設有消費人事務局，但我們不只處理收消費者投訴，我們要全面探討，包括影響政府政策。」
她舉例，我國霸級市場如雨後春筍般出現，甚至還在一些地方開設零售點，這對傳統零售業和雜貨店是巨大打擊，該局準備在會見新任貿消部長拿督斯裡依斯邁沙比裡時提出。
「我們也會提呈備忘錄給部長，反映馬華要求發出消費券給民眾購買國貨的立場，因為我們認為這直接對本地商家有利。」
曾擔任檳南消費人事務局主席的陳清涼說，新消費人事務局會整合馬華3大機構的消費人事務局集中管理，但在馬華中央黨部仍未設有消費人事務局辦公室。
馬華消費人事務局也會增設一個中英雙語部落格 (http://www.mcaconsumer.blogspot.com），與消費人聯合會網站互相輔助。新設立的部落格將上載馬華消費人事務局的訊息、和消費人事務有關的非政府組織網站鏈結、各類仲裁庭的流程、聯繫號碼。也加強與消費者的互動。
該局將在本月24日在吉隆坡金河廣場主辦「消費人醒覺運動」，屆時馬華總會長拿督斯裡翁詩傑、貿消部長、消費人協會主席皆會出席推介。
消費情資：馬華消聯攜手 點醒消費人蔡青翰
消費人權益、購買商品需知、產品質量、售後服務、索償等問題，在報章上常有聽聞，但在我國卻以英文源流的消費人對消費意識較敏感，作為面向受華文教育消費人的馬華消費人事務局，除了提供更多以華文消費資訊，也成為第一個與馬來西亞消費人聯合總會合作的政黨。
政黨的創立是為了組政，而組政最重要的目的是為了解決民瘼，馬華在過去處理民眾事務以公共服務投訴局為主，近期婦女援助局及消費人事務局也加入服務行列，以回歸馬華創黨時以人民福利為主的目標。
在我國以華文為媒介語的消費人事務機構並不多，華裔對仲裁庭或消費知識認識也不高，因此經過品牌重塑的馬華消費人事務局，將在原有基礎上進一步加強，擴大服務範圍，甚至成為一個影響政府政策的機構。
在馬華黨選後受委為消費人事務局主任的馬華中委陳清涼坦言，受華文教育的華人對消費意識和醒覺仍不足夠，就如刮刮樂問題，這10多年所騙取的金額達上億令吉，甚至有專業人士也上當。
「很多人在碰到貨不對辦時總是自嘆倒楣，沒人想過索償，也覺得麻煩，找商家又擔心不認帳，一些人可能不知道這些東西也能索償。」
於此，馬華消費人事務局將公開受理消費人投訴、協助消費人向相關仲裁庭投報，跟進案情發展。同時也會與馬來西亞消費人聯合會緊密合作。
辦座談會加強意識
在我國，跟消費人相關的仲裁庭包括消費人索償仲裁庭、金融仲裁局、購屋者索償仲裁庭，國內貿易與消費人事務部的電郵投訴管道、國家銀行連線投訴部等。
不過，陳清涼說，馬華消費人事務局不會重複其他非政府組織的工作，例如消費人聯合會已設有一個全國消費人投訴中心，因此馬華在接獲消費人投訴後會把這些投訴轉交給他們，由他們跟進處理。
「畢竟我們不是全職，因此就善用他們（消費人聯合會）的資源，馬華提供的是華文管道。」
馬華消費人事務局過去僅通過舉辦座談會加強市民的消費意識，但重塑後，該局希望通過影響政府政策，糾正那些不利人民發展的短、中、長期的政策。
「我們每州都設有消費人事務局，但我們不只處理收消費者投訴，我們要全面探討，包括影響政府政策。」
她舉例，我國霸級市場如雨後春筍般出現，甚至還在一些地方開設零售點，這對傳統零售業和雜貨店是巨大打擊，該局準備在會見新任貿消部長拿督斯裡依斯邁沙比裡時提出。
「我們也會提呈備忘錄給部長，反映馬華要求發出消費券給民眾購買國貨的立場，因為我們認為這直接對本地商家有利。」
曾擔任檳南消費人事務局主席的陳清涼說，新消費人事務局會整合馬華3大機構的消費人事務局集中管理，但在馬華中央黨部仍未設有消費人事務局辦公室。
馬華消費人事務局也會增設一個中英雙語部落格 (http://www.mcaconsumer.blogspot.com），與消費人聯合會網站互相輔助。新設立的部落格將上載馬華消費人事務局的訊息、和消費人事務有關的非政府組織網站鏈結、各類仲裁庭的流程、聯繫號碼。也加強與消費者的互動。
該局將在本月24日在吉隆坡金河廣場主辦「消費人醒覺運動」，屆時馬華總會長拿督斯裡翁詩傑、貿消部長、消費人協會主席皆會出席推介。
马华传达政府讯息，24日办消费人醒觉运动
18/04/2009
（吉隆坡17日讯）马华将于本月24日（星期五）在金河广场主办“消费人醒觉运动”，届时马华总会长拿督斯里翁诗杰将为此运动主持推介礼。
马华消费人事务局主任陈清凉指出，马华将会邀请国内贸易与消费人事务部长拿督依斯迈沙比里、华团代表及大马消费人协会联合会主席玛利慕都出席推介礼。
她说，马华有责任向全国人民传达和推动政府的讯息及政策，因此，马华借此机会向消费人讲解本身的应有的权利；同时，也提醒消费人士在面对相关消费问题时，必须采取什么行动。
“届时，贸消部官员也会设立数个柜台，供公众针对消费事务问题作出询问和投诉。”
陈清凉周五主持“消费人醒觉运动推介礼”时表示，当天该局也会推介“马华消费人部落格”，让消费人能够上网作出投诉，网址是www.mcaconsumer.blogspot.com。
她指出，马华也将所接获的投诉，以备忘录的方式提呈给国内贸易与消费部长拿督依斯迈沙比里。
另外，马青消费人事务局副主任柯松达透露，马华在柔佛接获逾2000宗刮刮乐骗案。
他指出，其实消费人能够把这些案件带上仲裁庭审讯，而警方也能够援引刑事法典420条文对付刮刮乐职员，一旦罪名成立，可判监禁至少1年，最高10年及鞭笞与罚款。
其他出席者包括马华消费人事务局委员陆奕晖、颜骏任、马华联邦直辖区消费人事务局主任丘应权、马华妇女组消费人事务局主任陈妹娟、马华槟城消费人事务局主任严文隆、马华雪兰莪消费人事务局主任符天来、马华雪兰莪妇女组消费人事务局主任房秀玲。
（吉隆坡17日讯）马华将于本月24日（星期五）在金河广场主办“消费人醒觉运动”，届时马华总会长拿督斯里翁诗杰将为此运动主持推介礼。
马华消费人事务局主任陈清凉指出，马华将会邀请国内贸易与消费人事务部长拿督依斯迈沙比里、华团代表及大马消费人协会联合会主席玛利慕都出席推介礼。
她说，马华有责任向全国人民传达和推动政府的讯息及政策，因此，马华借此机会向消费人讲解本身的应有的权利；同时，也提醒消费人士在面对相关消费问题时，必须采取什么行动。
“届时，贸消部官员也会设立数个柜台，供公众针对消费事务问题作出询问和投诉。”
陈清凉周五主持“消费人醒觉运动推介礼”时表示，当天该局也会推介“马华消费人部落格”，让消费人能够上网作出投诉，网址是www.mcaconsumer.blogspot.com。
她指出，马华也将所接获的投诉，以备忘录的方式提呈给国内贸易与消费部长拿督依斯迈沙比里。
另外，马青消费人事务局副主任柯松达透露，马华在柔佛接获逾2000宗刮刮乐骗案。
他指出，其实消费人能够把这些案件带上仲裁庭审讯，而警方也能够援引刑事法典420条文对付刮刮乐职员，一旦罪名成立，可判监禁至少1年，最高10年及鞭笞与罚款。
其他出席者包括马华消费人事务局委员陆奕晖、颜骏任、马华联邦直辖区消费人事务局主任丘应权、马华妇女组消费人事务局主任陈妹娟、马华槟城消费人事务局主任严文隆、马华雪兰莪消费人事务局主任符天来、马华雪兰莪妇女组消费人事务局主任房秀玲。
Tuesday, 7 April 2009
COMPLAINT FORM
Please send your complete complaint form to :-
1. The MCA Consumer Affairs Bureau Fax No. at 03 2161 3051, OR
2. Email the form to mcaconsumer@gmail.com , OR
3. Go to http://nccc.org.my/index.php?option=com_facileforms&Itemid=41 to submit an e-complaint form prepared by the National Consumer Complaint Center
MCA CONSUMER AFFAIRS BUREAU - COMPLAINT FORM
Nama / Name * :
1. Butir-butir Pengadu / Complainant details
Umur / Age :
Kaum /Race :
No K/P / IC No. * :
Warganegara / Citizenship * :
Alamat / Address *:
2.Maklumat untuk Dihubungi / Complainant contact details
Telefon / Telephone(Rumah/House) *:
Telefon / Telephone(Bimbit/Mobile) :
Faks / Fax :
E-mail :
3. Aduan / Complaint
Sektor / Sector * :
Nama Syarikat/ atau Agensi / Name of Company or Agency * :
Alamat Syarikat / Address of Company or Agency *:
Telefon / Telephone *:
Faks / Fax :
E-mail :
Pegawai Syarikat / Officer in Charged :
Telefon / Telephone (Bimbit / Mobile) :
Tarikh Insiden / Date of Incidence :
Anggaran nilai kerugian (RM) / Estimated loss (RM):
Tarikh aduan terus kepada syarikat (jika ada) / Date of complaint directly to the company (if any) :
Dari mana anda mengetahui kami / How you know of us :
(Borang boleh diisi menggunakan Bahasa Melayu atau Bahasa Inggeris / You may fill in the form using Bahasa Malaysia or English)
Nyatakan Aduan Anda / State your complaint *: (SILA GUNAKAN MUKA SURAT BARU UNTUK NAYATAKAN ADUAN ANDA / PLEASE USE A FRESH PAGE TO STATE YOUR COMPLAINT )
Sila sertakan maklumat rujukan spt No. Akaun / No. Keahlian / No. Rujukan / Model untuk memudahan pengendalian aduan.
Saya mengaku bahawa maklumat yang tercatat di dalam borang e-aduan ini adalah betul dan benar. / I affirm that all information in this e-aduan form is correct and true.
________________________
Tandatangan / Signature
Nama / Name:
Tarikh / Date:
Aduan tanpa maklumat perhubungan sahih TIDAK akan dilayan / Complaint without ACCURATE contact information will not be entertained.
UNTUK KEGUNAAN PEJABAT / FOR OFFICE USE
No. Rujukan / Reference No.:
Tindakan / Action taken:
Status Aduan / Status of Complaint:
Catatan / Notes:
Pegawai Aduan / Complaint Officer:
Tarikh Aduan / Date of Complaint:
1. The MCA Consumer Affairs Bureau Fax No. at 03 2161 3051, OR
2. Email the form to mcaconsumer@gmail.com , OR
3. Go to http://nccc.org.my/index.php?option=com_facileforms&Itemid=41 to submit an e-complaint form prepared by the National Consumer Complaint Center
MCA CONSUMER AFFAIRS BUREAU - COMPLAINT FORM
Nama / Name * :
1. Butir-butir Pengadu / Complainant details
Umur / Age :
Kaum /Race :
No K/P / IC No. * :
Warganegara / Citizenship * :
Alamat / Address *:
2.Maklumat untuk Dihubungi / Complainant contact details
Telefon / Telephone(Rumah/House) *:
Telefon / Telephone(Bimbit/Mobile) :
Faks / Fax :
E-mail :
3. Aduan / Complaint
Sektor / Sector * :
Nama Syarikat/ atau Agensi / Name of Company or Agency * :
Alamat Syarikat / Address of Company or Agency *:
Telefon / Telephone *:
Faks / Fax :
E-mail :
Pegawai Syarikat / Officer in Charged :
Telefon / Telephone (Bimbit / Mobile) :
Tarikh Insiden / Date of Incidence :
Anggaran nilai kerugian (RM) / Estimated loss (RM):
Tarikh aduan terus kepada syarikat (jika ada) / Date of complaint directly to the company (if any) :
Dari mana anda mengetahui kami / How you know of us :
(Borang boleh diisi menggunakan Bahasa Melayu atau Bahasa Inggeris / You may fill in the form using Bahasa Malaysia or English)
Nyatakan Aduan Anda / State your complaint *: (SILA GUNAKAN MUKA SURAT BARU UNTUK NAYATAKAN ADUAN ANDA / PLEASE USE A FRESH PAGE TO STATE YOUR COMPLAINT )
Sila sertakan maklumat rujukan spt No. Akaun / No. Keahlian / No. Rujukan / Model untuk memudahan pengendalian aduan.
Saya mengaku bahawa maklumat yang tercatat di dalam borang e-aduan ini adalah betul dan benar. / I affirm that all information in this e-aduan form is correct and true.
________________________
Tandatangan / Signature
Nama / Name:
Tarikh / Date:
Aduan tanpa maklumat perhubungan sahih TIDAK akan dilayan / Complaint without ACCURATE contact information will not be entertained.
UNTUK KEGUNAAN PEJABAT / FOR OFFICE USE
No. Rujukan / Reference No.:
Tindakan / Action taken:
Status Aduan / Status of Complaint:
Catatan / Notes:
Pegawai Aduan / Complaint Officer:
Tarikh Aduan / Date of Complaint:
Saturday, 4 April 2009
News
'Put consumer affairs under PM'
Date - 4.4.2009
Source - New Straits Times Online
WebLink - http://www.nst.com.my/Current_News/NST/Saturday/National/2523254/Article/index_html
KOTA KINABALU: Federation of Malaysian Consumer Associations vice-president Datuk Patrick Sindu hopes that Prime Minister Datuk Seri Najib Razak will take charge of the consumer affairs portfolio to counter the current economic crisis.
Patrick said Najib, who is also finance minister, had the executive power to decide on economic issues, especially pertaining to consumerism.
"I also hope that consumer affairs will not be combined with other matters to form one ministry or there will be a conflict of interest.
In congratulating Najib on his appointment, Patrick said he would lead the nation to greater heights.
However, he hoped that after the three by-elections on April 7, full attention would be given to strengthening the country's economy and addressing consumer-related issues. -- Bernama
Date - 4.4.2009
Source - New Straits Times Online
WebLink - http://www.nst.com.my/Current_News/NST/Saturday/National/2523254/Article/index_html
KOTA KINABALU: Federation of Malaysian Consumer Associations vice-president Datuk Patrick Sindu hopes that Prime Minister Datuk Seri Najib Razak will take charge of the consumer affairs portfolio to counter the current economic crisis.
Patrick said Najib, who is also finance minister, had the executive power to decide on economic issues, especially pertaining to consumerism.
"I also hope that consumer affairs will not be combined with other matters to form one ministry or there will be a conflict of interest.
In congratulating Najib on his appointment, Patrick said he would lead the nation to greater heights.
However, he hoped that after the three by-elections on April 7, full attention would be given to strengthening the country's economy and addressing consumer-related issues. -- Bernama
Wednesday, 1 April 2009
SNAPSHOTS OF THE PENANG MCA CONSUMER AFFAIRS BUREAU ACTIVITY
Event - MALAYSIA’S 2009 ECONOMIC OUTLOOK SEMINAR Speaker - DR HOO KE PING
Organiser - Penang MCA State Liaison Committee 2009
Venue - Han Chiang College
Date - 9th January, 2009
* Note - Seminar attended by 150 participants
Announcement of events
PENANG MCA CONSUMER AFFAIR BUREAU ACTIVITIES
1. MALAYSIA’S 2009 ECONOMIC OUTLOOK SEMINAR BY - DR HOO KE PING
- Penang MCA State Liaison Committee 2009 1st Project
- Held at Han Chiang College on 9th January, 2009, attended by 150 participants
2. Attended meeting session with officials from Penang State Consumer Affairs Department at 14th April 2009, 3pm – 4pm
-The meeting session is to get to know the department officials and their functions.
3. Attended one function at Teluk Kumbar organized by Penang State Consumer Affairs Department ( 15th April 2009, 10am – 11am )
-Opportunity to get to know South West District Consumer Affairs Department officials and local residents at Teluk Kumbar
4. Launching Ceremony of the Consumer Awareness Campaign on the 24th April 2009 , 12pm –2pm at Sungai Wang Plaza , officiated by YB. Dato’ Sri Ong Tee Keat
-Penang MCA Consumer Affair Bureau attended this meaningful event at Kuala Lumpur and the Bureau's blog( http://www.mcaconsumer.blogspot.com/ )launch
5. Invited to attend one training seminar on “ Standard dan Kepenggunaan 2009 “ on the 7th
May 2009 , 8.30am – 4.30 pm at Cititel, Penang
- Penang MCA Consumer Affair Bureau will attend this meaningful event to have better
understanding on this title related to consumer daily life
马华槟州消费人事务局报告
1.2009年经济展望- 是好？是坏？ （何启彬博士主讲）
· 槟州马华联委会2009年首个节目
· 已在2009年1月9日在韩江学院举行
大约150个人出席
2. 与槟州消费人事务局在2009年4月14日，下午3时-4时进行交流会
· 这项交流会主要是认识槟州消费人事务局部门的工作及官员
3. 出席槟州消费人事务局的一个“KEMPEN TURUN HARGA “.
2009年4月15日， 地点：TELUK KUMBAR 的一间MINI MARKET
· 主要是有机会跟槟州西南县的消费人事务局进行交流及认识当地的闻人
4. 配合马华中央消费人事务局在Sungei Wang Plaza 举行的消费人醒觉运动推介礼。
日期：2009年4月24 日
时间 ：中午12时- 下午2时
开幕人：总会长拿督斯里翁诗杰
· 马华槟州消费人事务局以派出代表出席这项有意义的活动
5. 受邀出席由槟州消费人事务局“Standard dan Kepenggunaan 2009 “ 的讲座
日期：2009年5月7 日
时间 ：早上8.30时- 下午4.30时
地点：龙城酒店
· 马华槟州消费人事务局将会出席这项有意义及关注到消费人事务的活动
1. MALAYSIA’S 2009 ECONOMIC OUTLOOK SEMINAR BY - DR HOO KE PING
- Penang MCA State Liaison Committee 2009 1st Project
- Held at Han Chiang College on 9th January, 2009, attended by 150 participants
2. Attended meeting session with officials from Penang State Consumer Affairs Department at 14th April 2009, 3pm – 4pm
-The meeting session is to get to know the department officials and their functions.
3. Attended one function at Teluk Kumbar organized by Penang State Consumer Affairs Department ( 15th April 2009, 10am – 11am )
-Opportunity to get to know South West District Consumer Affairs Department officials and local residents at Teluk Kumbar
4. Launching Ceremony of the Consumer Awareness Campaign on the 24th April 2009 , 12pm –2pm at Sungai Wang Plaza , officiated by YB. Dato’ Sri Ong Tee Keat
-Penang MCA Consumer Affair Bureau attended this meaningful event at Kuala Lumpur and the Bureau's blog( http://www.mcaconsumer.blogspot.com/ )launch
5. Invited to attend one training seminar on “ Standard dan Kepenggunaan 2009 “ on the 7th
May 2009 , 8.30am – 4.30 pm at Cititel, Penang
- Penang MCA Consumer Affair Bureau will attend this meaningful event to have better
understanding on this title related to consumer daily life
马华槟州消费人事务局报告
1.2009年经济展望- 是好？是坏？ （何启彬博士主讲）
· 槟州马华联委会2009年首个节目
· 已在2009年1月9日在韩江学院举行
大约150个人出席
2. 与槟州消费人事务局在2009年4月14日，下午3时-4时进行交流会
· 这项交流会主要是认识槟州消费人事务局部门的工作及官员
3. 出席槟州消费人事务局的一个“KEMPEN TURUN HARGA “.
2009年4月15日， 地点：TELUK KUMBAR 的一间MINI MARKET
· 主要是有机会跟槟州西南县的消费人事务局进行交流及认识当地的闻人
4. 配合马华中央消费人事务局在Sungei Wang Plaza 举行的消费人醒觉运动推介礼。
日期：2009年4月24 日
时间 ：中午12时- 下午2时
开幕人：总会长拿督斯里翁诗杰
· 马华槟州消费人事务局以派出代表出席这项有意义的活动
5. 受邀出席由槟州消费人事务局“Standard dan Kepenggunaan 2009 “ 的讲座
日期：2009年5月7 日
时间 ：早上8.30时- 下午4.30时
地点：龙城酒店
· 马华槟州消费人事务局将会出席这项有意义及关注到消费人事务的活动
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