Source - THE STAR ONLINE / Date - Saturday April 25, 2009
YOUTUBE LINK - http://www.youtube.com/watch?v=POcSpCl5qa4
Be aware of avenues for complaints, consumers told
KUALA LUMPUR: Consumers have been urged to be aware of their rights and to take action when they feel their rights have been infringed, MCA president Datuk Seri Ong Tee Keat said.
“We have a lot of space to increase the awareness of consumers. This is why they must be aware that there are avenues for them to complain if they have been shortchanged,” he said.
Ong said that, in this regard, consumers had the avenue to complain in areas that fall under ministries helmed by MCA ministers.
“For the Transport Ministry, we now have the Puspakom monitoring board and a JPJ stakeholders committee to get all necessary feedback,” he said at the launch of the MCA Consumer Bureau’s consumer rights campaign yesterday.
Ong said there were also organisations that handled complaints for areas under the Health Ministry, the Housing and Local Government Ministry and the Tourism Ministry.
He said consumers should also take advantage of the Consumer Claims Tribunal.
Referring to the liberalisation of 27 sub-sectors in the services sector, Ong said this would also lead to consumers being able to enjoy more competitive prices.
Ong later launched the MCA consumer bureau’s blog at www.mcaconsumer.blogspot.com which will highlight consumer issues while also allowing consumers to leave complaints.
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This is a good move for consumers to raise their concerns, and thank you MCA, but I would like to highlight that some organisations might not like what consumers have to say about their products or services and might take a course of action in defamatory against this blog or the publisher comments (consumer). I am wondering if the consumer who makes a complaint in here is protected from being dragged into court.
ReplyDeleteTo my knowledge, some consumers had been taken to court and charged with defamation by some big corporations (like the guy which had issues about his car and another old man who found something abnormal in a can of sweetened condensed milk) when they created a blog and published their complaint.
So my main question here is, "Is the consumer and this blog is protected from defamation"? and How about those poor guys? Is MCA going to protect them too or fight for their rights, since they are now in court fighting for their rights and freedom. I hope MCA will look into this issue and help those poor guys.